MARSHAY JACKSON
St. Louis,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
OppFi
05.2024 - 02.2025
- Takes 30 to 50 inbound calls to assist customers with inquiries concerning their loan accounts with active accounts
- Helps customers with payment arrangements for their next upcoming payments
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE ASSOCIATE, US
Nelnet Government Services
09.2023 - 04.2024
- Respond to high-volume 25-40 inbound calls daily
- Treat all callers with respect and provide an excellent customer experience
- Follow all policies, procedures and compliance regulations
- Collaborate in team discussions to enhance customer service practices
- Handle inbound and outbound communications, and process documentation to assist claimants in application procedures
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
CUSTOMER SERVICE REPRESENTATIVE, US
AdaptHealth
02.2023 - 08.2023
- Managed a high volume of inbound and outbound calls, averaging over 60 daily, providing technical assistance and support for CPAP and BiPAP equipment users
- Coordinated with various departments through email and phone to schedule appointments and fulfill equipment orders, ensuring adherence to insurance guidelines for coverage and reimbursement
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SERVICE REPRESENTATIVE
Modivcare
04.2022 - 03.2023
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Handles 40 to 60 calls per day
PHARMACY TECHNICIAN
Walgreens
01.2022 - 03.2023
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Coordinated verification and filing of more than 25 daily perscriptions in high-volume pharmacy environment
- Entered and processed patients' prescriptions into internal system.
UNEMPLOYMENT CLAIMS SPECIALIST, US
Omni Interactions
04.2020 - 01.2021
- Assisted clients with the navigation and completion of unemployment insurance claims, providing detailed program information and guidance
- Collected and analyzed necessary data to process state and federal unemployment insurance claims related to the COVID-19 pandemic
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
PHARMACY TECHNICIAN
Everspring Pharmacy
07.2018 - 04.2020
- Managed a high volume of incoming calls, accurately entering patient information and scheduling appointments for Medicaid account holders
- Facilitated communication between patients and providers to confirm office visits, enhancing the coordination of care
- Addressed customer complaints and inquiries with professionalism, contributing to a courteous and efficient customer service environment
- Managed pharmacy systems to retrieve essential patient and drug information, ensuring accurate prescription processing
- Provided exemplary customer service, consistently maintaining a welcoming and responsive interaction with clients
- Diligently verified medication dosages and accurately measured pharmaceuticals for prescription fulfillment
Education
High School Diploma -
University City Senior Highschool
Saint Louis05-2010
Skills
- Complaint resolution
- Account updating
- Critical thinking
- De-escalation techniques
- Time management
- Active listening
- Conflict resolution
- Customer service
- Task prioritization
Timeline
CUSTOMER SERVICE REPRESENTATIVE
OppFi
05.2024 - 02.2025
CUSTOMER SERVICE ASSOCIATE, US
Nelnet Government Services
09.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE, US
AdaptHealth
02.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Modivcare
04.2022 - 03.2023
PHARMACY TECHNICIAN
Walgreens
01.2022 - 03.2023
UNEMPLOYMENT CLAIMS SPECIALIST, US
Omni Interactions
04.2020 - 01.2021
PHARMACY TECHNICIAN
Everspring Pharmacy
07.2018 - 04.2020
High School Diploma -
University City Senior Highschool
Similar Profiles
MERRILL D. RODMAN, JR.MERRILL D. RODMAN, JR.
MANAGER, SECURITY OPERATIONS at OPPFIMANAGER, SECURITY OPERATIONS at OPPFI
Oleksii ZapriiOleksii Zaprii
Senior Software Engineer at OppFiSenior Software Engineer at OppFi
Kierra KellumKierra Kellum
Student Teacher at Parkway School DistrictStudent Teacher at Parkway School District