Marshay King
Nashville,TN
Summary
Dependable professional with a proven track record in task completion across various environments. Expertise in negotiations, monitoring, managing safe work-spaces. Strong problem-solving skills and ability to foster relationships with clients and colleagues. Recognized for high-quality work and adaptability in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Central Flow Lead
Amazon
Nashville, Tennessee
06.2025 - Current
- Optimized order workflow across multiple processes, boosting efficiency and accuracy.
- Enhanced customer experience while managing fulfillment costs across several centers.
- Communicated workflow statuses to Operations and Area Managers, escalating risks impacting customer satisfaction and SLA compliance.
- Acted as strategic advisor for FC operations by providing integrated workflow insights.
- Streamlined communication between operational areas to enhance collaborative efforts.
- Oversaw outbound operation flow settings in assigned warehouse, achieving 85% DPMO reduction during peak season.
- Developed and executed shift plans aligned with FC operational demands and variability.
Negotiations Specialist
Beyond Finance
07.2024 - 02.2025
- Negotiated client account settlements through strategic partnerships to achieve optimal outcomes.
- Analyzed complex financial situations and developed customized negotiation strategies.
- Leveraged tools to consolidate debts, strengthening negotiation capacity with agencies.
- Managed account queues effectively using advanced time management skills.
- Fostered strong relationships with creditors and internal teams to facilitate seamless negotiations.
- Consistently exceeded negotiation targets, significantly reducing client debt by 70-80% while ensuring compliance.
- Implemented innovative negotiation techniques, adapting to market trends for improved efficiency.
- Demonstrated commitment to client satisfaction by providing tailored financial solutions.
Bank Representative
IBC Bank
San Antonio
10.2023 - 04.2024
- Resolved 95% of customer complaints swiftly, ensuring high satisfaction levels.
- Maintained accurate customer records and updated account information efficiently.
- Assisted customers with account inquiries and transaction processing to enhance service delivery.
- Collaborated with team to streamline service efficiency and improve response times.
- Managed multiple tasks concurrently while adhering to tight deadlines.
- Prepared documentation for regulatory examinations conducted by federal agencies.
- Delivered exceptional customer service by addressing inquiries promptly and effectively.
Intern
Delorean Motors Reimagined
06.2023 - 08.2023
- Analyzed customer demand patterns to optimize stock levels and adjust production schedules.
- Facilitated stakeholder communication regarding product availability, delivery timelines, and pricing.
- Negotiated contracts with suppliers to resolve quality control issues effectively.
- Researched market trends to inform supply chain strategies and practices.
- Participated in team meetings to address operational challenges and propose solutions.
- Strengthened organizational integrity by developing systems for records, reports, and agendas.
- Researched new materials and technologies to enhance manufacturing efficiency.
- Exceeded team goals through collaboration and implementation of best practices.
Call Center Representative
E Communications Advantage
Austin, TX
09.2017 - 10.2019
- Efficiently managed high volumes of inbound customer calls to enhance service delivery.
- Resolved inquiries through active listening and effective problem-solving techniques.
- Documented call details accurately in customer relationship management system.
- Maintained comprehensive knowledge of company policies and procedures for consistent support.
- Collaborated with team members to improve overall service delivery processes.
- Provided assistance on product inquiries, billing questions, and other customer service issues.
- Addressed customer concerns to consistently meet quality service benchmarks.
Education
Bachelors - Business Management- Supply Chain Management
Texas A&M University-San Antonio
San Antonio, TX05-2025
High School Diploma -
Lanier High School
Austin, TX06-2017
Skills
- Microsoft 365 proficiency
- Negotiation and conflict resolution
- Risk management/assessment
- Relationship building
- Negotiation and conflict resolution
- Effective communication
- Account reconciliation
- Client relationship management
- Logistics coordination
- Inventory management
- Adaptability and flexibility
- Research and analysis
- Problem-solving techniques
- Regulatory Compliance
- Time management
References
- Mike Chaffins, Delorean Motors, +1 (615) 542-3909
- Benjamin Lewis, Beyond Finance, Benjamin.lewis@beyondfinance.com
Websites
Accomplishments
Raising the Bar Award Sept. 2025- Prioritizing Customer Promises and reducing DPMO
Timeline
Central Flow Lead
Amazon
06.2025 - Current
Negotiations Specialist
Beyond Finance
07.2024 - 02.2025
Bank Representative
IBC Bank
10.2023 - 04.2024
Intern
Delorean Motors Reimagined
06.2023 - 08.2023
Call Center Representative
E Communications Advantage
09.2017 - 10.2019
Bachelors - Business Management- Supply Chain Management
Texas A&M University-San Antonio
High School Diploma -
Lanier High School