MARSHAYA BLACKMON
Bonifay,Florida
Summary
Marshaya Blackmon Is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service and or retail. Highlights Cash handling accuracy High-end fashion knowledge Organized Worked With Excel Proficient in MS Office Great With Face-To-Face Communication Skills flexible schedule willing to do whatever it takes to get the job done. Strong communication skills. Excellent multi-tasker Detail-oriented accomplishments routinely helped as many as 45 customers each day in a high-volume retail outlet. Met monthly sales goals for 3 months straight. Retail with 3-5 years in retail sales and management. Passionate leader who develops highly motivated teams through mentoring and superior communication. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Core Strengths MS Windows proficient, Quick learner, Shipping and receiving professional Accomplishments Customer Assistance Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Overview
15
15
years of professional experience
Work History
Guest Service Agent
Southern Rentals And Real Estate
Fort Walton Beach, Fl
05.2016 - Current
- Kept records of room availability and guests' accounts, manually or using computers
- Recorded guest comments or complaints, referring customers to managers as necessary
- Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems
- Resolved guest complaints
- Answered customers' questions and addressed problems and complaints in person and via phone
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed store, which included counting cash drawers and making bank deposits
- Offered exceptional customer service to differentiate and promote company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Cashier/Electronics
Walmart
Destin, FL
02.2011 - 05.2016
- Answered questions regarding store and its merchandise
- Demonstrated use and care of merchandise
- Greeted customers and ascertained customers' needs
- Prepared sales slips and sales contracts
- Helped customers with questions, problems and complaints in person and via telephone
- Organized racks and shelves to maintain visual appeal of store
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Operated cash register for cash, check and credit card transactions with 80% accuracy
- Alerted customers to upcoming sales events and promotions
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Welcomed customers into store and helped them locate items
- Educated customers about brand to incite excitement about company's mission and values
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Scheduling Coordinator
Winning Smiles Clinic
Fort Walton Beach, FL
06.2009 - 02.2011
- Developed and maintained doctor/hygienist schedule to meet practice goals
- Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up
- Manage unscheduled list, treatment pending list, to ensure patient follow through to meet scheduling goals
- Greet and check patients in and out for and after treatment
- Educate and consult patients discussing treatment needs and presenting treatment plans
- Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals
- Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection
- Make pre-treatment financial arrangements with patients
- Responsible for billing dental insurance, posting payments, and claim estimations
- Balance income and charges daily and prepare deposits
- Responsible for Accounts Receivable to include, sending of billing statements, aging reports, and collections
- Create month end reports and forecast monthly goals for office and providers
- Follows office procedures for patient referrals
- Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary
- General office duties and other duties as required.
Cashier/Cook
Burger King
Fort Walton Beach, FL
05.2008 - 07.2010
- Answered customers' questions and addressed problems and complaints in person and via phone
- Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote
- The company brand. Kept showroom clean and maintained neat, orderly product displays. Balanced needs of
- Multiple customers simultaneously in fast-paced retail environment.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL2012
Skills
- Articulate, Cash register, closing, communication skills, contracts, Credit, customer relations, customer
- Satisfaction, excellent customer service, customer service, Fashion, fast, frame, listening, market, Excel,
- MS Windows, Works, neat, Excellent people skills, policies, POS, quality, Quick learner, receiving,
- Retail, selling, sales, Sales training, Shipping, spreadsheet, telephone, phones, phone
- Event Information Management
- Problem Anticipation and Resolution
- Travel Arrangement Coordination
- Verbal and Written Communication
Timeline
Guest Service Agent
Southern Rentals And Real Estate
05.2016 - Current
Cashier/Electronics
Walmart
02.2011 - 05.2016
Scheduling Coordinator
Winning Smiles Clinic
06.2009 - 02.2011
Cashier/Cook
Burger King
05.2008 - 07.2010
High School Diploma -
Fort Walton Beach High School
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