Marshe Williams

• Taking care of billing disputes and escalations via phone calls and emails
• Training new hires how to use our billing systems to better assist and answer customer and agent questions
• Ensuring the billing inquiries are handled in a timely and efficient manner
• As well as notifying customers and agents of at risk cancellations and non-renewing of policy's, Creating billing templates, documents, and trainings for our billing team members to ensure that they have all necessary resources for their roles
• Ensuring candles policy's were canceled correctly and in adherence with state legal requirements
• Deescalating billing issues that insureds and agents have.

• Handling billing phone calls and emails for customers to resolve any issues and or problems that they may have
• Ensuring that any concerns or questions that a customer or agent may have about their polices billing is handled in a efficient and timely manner to ensure that their is no risk of having a lapse in coverage
• Actively listening and guiding the customer or agent to ensure top customer experience.

• Handling phone calls and emails for customers to resolve any issues and or problems that they may have
• Ensuring that any concerns or questions that a customer may have are handled in a efficient and timely manner
• Actively listening and guiding the customer to ensure top customer experience.

• Supervised operations of store and employees
• Made the schedule for employees and handled interviews
• Demonstrated knowledge about products and promotions running in store
• Processed sales via POS, handled banking and deposits of cash at the end of day
• Helped open and close location and frequently handled floor alone as the business dictated.

• Functioned as an Amazon Brand Ambassador and first point of contact to assist visitors to the company's suburban Virginia pop-up store
• Demonstrated product features, explained pricing and program offers, and, as a device evangelist, advised customers on choices to fit their technology and media consumption needs
• Listened to customers' comments and forward non-popup issues to the correct Amazon department
• Processed sales via the POS, restocked displays, and advised management of necessary inventory replenishment
• Handled cash and did banking
• Innovated with visual displays of merchandise
• Analyzed daily business operations to identify inefficiencies or potential obstacles to closing a sale that needed to be corrected
• Opened and closed the pop-up location and frequently staffed store alone.

• Supervised operations of retail shoe store
• Collaborated with Store Manager in hiring and training of Sales Associates as well as ensuring a pleasant customer experience, pricing verification, inventory management, and physical safety of the merchandise and store
• Coached Sales team on customer service and product knowledge
• Advised customers on size, style, and pricing choices
• Verified inventory levels and handled cash and bank deposits.

• Interacted with customers and prepared Starbuck's variety of hot and cold beverages for their consumption
• Kept customers flowing smoothly through store while not disrupting the company's casual environment
• Maintained the brand's distinctive atmosphere and customer experience
• Forecasted sales levels to anticipate seasonal inventory needs.

National