Marshea Kimble
Stoughton,MA
Summary
Diligent Customer Service Representative with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
2025
2025
years of professional experience
4035
4035
years of post-secondary education
Work History
Contract Customer Intake Specialist
Home Care Delivered
12.2024 - Current
- Maintained accurate records of customer interactions, ensuring seamless communication across departments.
- Streamlined the intake process for improved efficiency, reducing call wait times.
- Provided constructive feedback during team meetings regarding potential improvements that could be implemented within the department.
- Utilized CRM software proficiently, enabling efficient data entry and retrieval during customer interactions.
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing inquiries.
Contract Customer Service Representative
T3 Expo
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contract Human Resources Generalist
Signature Healthcare Brockton Hospital
07 2024 - 10.2024
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Improved operational processes resulting in productivity increase in HR department.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
Senior Staffing Specialist/Manager
Millennium Travel Nursing
03 2020 - 06.2024
- Streamlined the recruitment process by implementing efficient sourcing and screening strategies for healthcare professionals.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
- Mentored junior recruiters on best practices for effective communication with both clients and candidates during the selection process.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Continuously monitored performance metrics against established goals, adjusting strategies accordingly for improved outcomes.
Talent Acquisition Manager
Advantage Solutions Sales & Marketing
06 2018 - 02 2020
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Negotiated contracts and managed budget for recruiting expenses.
- Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.
- Devised hiring and recruitment policies for 500+-employee company.
Human Resources Manager
HW Staffing
10 2017 - 06 2018
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Established key performance indicators, monitoring progress towards strategic human resources objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Education
Bachelor of Science - Hospitality Management
Newbury College
Brookline, MA05.2018
Associate of Science - Hotel And Resort Management
Newbury College
Brookline05.2016
High School Diploma -
Marblehead High School
Marblehead, MA06.2013
Skills
- Customer Service
- Communication
- Organization
- Time Management
- Adaptability
- Problem Solving
- Project Management
- Leadership
- Microsoft Office Programs
- Computer Literacy
Timeline
Contract Customer Intake Specialist
Home Care Delivered
12.2024 - Current
Contract Customer Service Representative
T3 Expo
10.2024 - 12.2024
Contract Human Resources Generalist
Signature Healthcare Brockton Hospital
07 2024 - 10.2024
Senior Staffing Specialist/Manager
Millennium Travel Nursing
03 2020 - 06.2024
Talent Acquisition Manager
Advantage Solutions Sales & Marketing
06 2018 - 02 2020
Human Resources Manager
HW Staffing
10 2017 - 06 2018
Bachelor of Science - Hospitality Management
Newbury College
Associate of Science - Hotel And Resort Management
Newbury College
High School Diploma -
Marblehead High School
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