Marshea Smith
Kinston,NC
Summary
Dedicated Direct Support Professional with a proven track record at Skill Creations, enhancing client independence through compassionate caregiving and effective medication administration. Skilled in relationship building and client advocacy, I consistently improve quality of life for individuals with disabilities, ensuring their needs are met with empathy and attention to detail.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Skill Creations
2024.08 - Current
- Assist individuals with daily living activities to promote independence and enhance quality of life.
- Facilitate recreational activities that encourage social engagement and skill development among clients.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhance quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitor medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Launder items, change sheets and make beds to keep patients' bedroom clean.
- Build and maintain rapport with clients and family members to facilitate trusting caregiver relationship.
- Transport clients to and from medical appointments with safety and efficiency.
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitor and report changes in clients' health and well-being, enabling timely interventions.
Telephone Coordinator
Lovick’s Cafe
2016.07 - 2023.07
- Directed coordination of daily operations, focusing on customer service enhancement and workflow streamlining.
- Guided team members in mastering café procedures and effective customer engagement techniques to improve service quality.
- Improved customer satisfaction by delivering professional responses to inquiries and proactively addressing customer concerns.
- Utilized active listening and probing questions to resolve issues, ensuring major challenges were promptly escalated to management.
- Managed the arrangement of spaces, materials, and catering services to ensure seamless execution of internal and client-focused meetings.
- Utilized superior conflict resolution and problem-solving skills to significantly improve customer satisfaction metrics.
- Supervised front areas, addressing questions swiftly to enhance customer service experience.
Education
Associate of Applied Science - Medical Office Administration
Lenoir Community College
Kinston, NC05.2018
Skills
- Daily living support
- Client transportation
- Compassionate caregiving
- Medication administration
- Housekeeping tasks
- Charting and documentation
- Adaptive equipment use
- Mobility assistance
- Nutrition support
- Transportation assistance
- Relationship building
Timeline
Direct Support Professional
Skill Creations
2024.08 - Current
Telephone Coordinator
Lovick’s Cafe
2016.07 - 2023.07
Associate of Applied Science - Medical Office Administration
Lenoir Community College