Marsheda White

Provided customer support for tolltag accounts.

Handled monetary transactions in account systems effectively.

Maintained accurate records by modifying customer account details.

Facilitated customer inquiries regarding tollway pricing.

Managed an average of 75 inbound daily calls.

• Captioned calls for individuals with hearing impairments.
• Provided real-time captioning for calls from financial institutions, government agencies, and other personal connections.
• Achieved recognition twice consecutively as Employee of the Month.

• Coordinated scheduling for medical appointments with the appropriate providers through outreach to veterans.
• Coordinated with medical offices to schedule veteran appointments within a two-week timeframe.
• Managed comprehensive data gathering tasks.
• Reviewed and evaluated accuracy of doctor notes.
• Maintained accuracy of critical veterans' records, safeguarding essential data.
• Arranged appointments for customers.
• Explained products and benefits
• Coordinated with various doctors to fulfill client needs.
• Enrolled veteran in each applicable health program.
• Facilitated submission of veterans' medical documents to physicians.

• Input data to respond to customer complaints and inquiries.
• Assisted customers in identifying destination locations.
• Delivered prompt and effective solutions to complex customer challenges.
• Managed and operated various systems concurrently.
• Managed data input operations accurately.
• Utilized multiple tracking systems effectively.
• Offered support to clients.
• Managed reservation scheduling for clientele.

• Assist customers with their weekly trips
• Scheduled appointments to conduct on-site facility visits.
• Addressed inquiries from current and prospective customers about the resort.
• Managed high volume of 100-150 calls each day.
• Assisted customers in planning annual trips.
• Sustained ongoing rapport with customers.