Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsheka Bailey

Shreveport,LA

Summary

With a proven track record at NSPG, I excel in equipment installation and customer service, significantly enhancing productivity and customer satisfaction. Skilled in using power tools and ensuring worksite safety, my contributions have consistently exceeded company benchmarks. My ability to troubleshoot and maintain high safety standards showcases my dedication to quality and efficiency.

Overview

19
19
years of professional experience

Work History

Pod Installation Technician

NSPG
11.2024 - Current
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Checked, repaired and repacked survival equipment to meet specifications.

Package Handler

Amazon
08.2018 - 11.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.

Machine Operator

Plastic Engineering Company of Tulsa
05.2006 - 07.2018

Education

Fair Park High School
Shreveport, LA

Skills

  • Equipment installation
  • Power tools operation
  • Worksite safety
  • Customer service

Timeline

Pod Installation Technician

NSPG
11.2024 - Current

Package Handler

Amazon
08.2018 - 11.2023

Machine Operator

Plastic Engineering Company of Tulsa
05.2006 - 07.2018

Fair Park High School

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Marsheka Bailey