Marshella Dixon
Memphis,TN
Summary
Highlights of Professional Qualifications and Experience Registered Dental Assistant with a commitment to preventive care in dental care. I have 10 years' experience in customer service and 4 years in patient care as a medical secretary. Proficient in dealing with the public as a center consultant and assisting patient’s and clinical staff for a home care corporation. A team player. Skilled in Microsoft Word, Excel, PowerPoint, and Outlook use and eager to learn and use new digital tools. Poses strong written communications skills. Purses rigorous continuing education commitment. I have excellent professional credentials. Current State of Tennessee Registered Dental License. I have certifications in CPR, Radiology, Leadership/Teams, Interpersonal Communication, Group Communication, Professional Etiquette, Spreadsheet and Word Processing. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Registration Representative/ Dental Assistant
Christ Community Health Services Third Dental
07.2022 - Current
- Greets patients
- Facilitates completion of registration forms
- Obtains updated patient demographic information and enters it into the practice management information system
- Verifies insurance coverage and submits insurance pre-authorization in addition to other insurance duties
- Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee
- Completes Daily Activity Reports at the end of the business day
- Receive insurance co-pay payments and post amounts paid to patient accounts
- Counts monies collected and totals cash drawer at the end of each business day
- Schedules appointments via computer scheduling system, considering doctors’ weekly schedules, including on-call schedules
- Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Monitored patient comfort and safety during dental procedures
- Prepared and sterilized instruments and materials for use by dentists
Medical Secretary
Functional Independence Home Care, Inc
11.2017 - 07.2022
- Liaison between departments, ensuring proper communication with departments
- Adequately answer and route telephone calls in efficient and professional manner
- Handles inbound faxes from physicians and hospitals
- Also, adequate maintenance of processing physicians' orders
- Making sure patient's charts have received physician orders
- Verifying all patient’s primary doctors to ensure orders are signed
- Data entry physicians wound/lab orders and adequate filing of patient's charts
- Supply room stock, maintenance and ordering lab/medical supplies
- Assist clinicians with completion of patient’s supply requests
- Preparation of invoices and mailing of payments to patients.
Education
Career Diploma - Dental Assistant
Penn Foster Career School
09.2020
Bachelor of Science - Health Studies
University of Memphis
Memphis, TN12.2019
Skills
- Claims Reporting
- Customer Acquisition
- Loss Prevention Goals Monitoring
- Customer Needs Assessments
- Account Updates
- Cash Counting
Certification
State of Tennessee Registered Dental Assistant
CPR
Radiology Certification
Leadership/ Teams Certification
Interpersonal Communication Certification
Group Communication Certification
Professional Etiquette Certification
Spreadsheet Certification
Word Processing Certification
HIPPA for Healthcare Certification
Infection Prevention and Control Certification
Hazard Communication Certification
Bloodborne Pathogens (BBP) for Healthcare Professionals Certification
Timeline
Dental Registration Representative/ Dental Assistant
Christ Community Health Services Third Dental
07.2022 - Current
Medical Secretary
Functional Independence Home Care, Inc
11.2017 - 07.2022
Career Diploma - Dental Assistant
Penn Foster Career School
Bachelor of Science - Health Studies
University of Memphis
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