Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marshelle Ashe

Laurel,MD

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide above and beyond services. Highly organized and hardworking with excellent planning and program management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Supervisor

PharMerica
10.2023 - Current
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Recruited and interviewed job applicants to add expertise and talent to pharmacy staff.
  • Maintained a safe working environment by adhering to strict OSHA guidelines and ensuring all staff followed proper protocols.
  • Reduced medication errors through the implementation of advanced dispensing technologies and thorough quality checks.
  • Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
  • Streamlined prescription processing procedures, leading to improved accuracy and faster turnaround times.
  • Coordinated continuing education opportunities for the pharmacy team to stay current on industry trends and best practices.
  • Enhanced pharmacy operations by implementing efficient inventory management systems.
  • Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.
  • Facilitated smooth transitions of care for patients discharged from hospitals or transitioning between healthcare settings.
  • Developed strong relationships with local medical facilities, facilitating seamless communication between providers and the pharmacy team.
  • Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Improved operational efficiency by continuously evaluating workflows and implementing process improvements as needed.
  • Ensured regulatory compliance by staying up-to-date on industry changes and conducting regular staff training sessions.
  • Conducted regular performance evaluations for staff members, identifying areas of strength and opportunities for development.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Pharmacy Supervisor

Heartland Pharmacy Of Maryland (LTC)
08.2021 - 10.2023
  • Monitored and managed Fill Floor, Narcotics Room, and IV department staff for performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Developed policies and procedures for effective pharmacy management.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Created schedules and completed payroll for all departments (Narcotics Room, Fill floor, and IV).

Lead Narcotics Pharmacy Technician

Heartland Pharmacy Of Maryland (LTC)
11.2020 - 08.2021
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address questions to keep pharmacy efficient.
  • Counted, measured and compounded medications following standard procedures.
  • Managed opening and closing duties for pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

CVS Pharmacy
12.2019 - 12.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

School Receptionist

Aspire School Of Learning
06.2019 - 02.2020
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new students and securing paperwork completion.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

No Degree - General Studies

Prince George's Community College
Upper Marlboro, MD

Human Resource Management Certification - Human Resources Management

University of Maryland Global Campus
Online
10.2024

High School Diploma -

Charles E Jordan High School
Durham, NC
06.2014

Skills

  • Problem Solving
  • Human Resource Management
  • Staff Training
  • Resource Monitoring
  • Regulatory Requirements
  • Accreditation Coordination
  • Health Information Systems (HIS)
  • HIPAA, DEA, OSHA, EEOC Guidelines
  • Medication Dispensing
  • Quality Assurance Controls
  • Prescription Interpretation
  • Attention to Detail

Certification

  • Licensed Pharmacy Technician - Since June 2020
  • IV Sterile Compounding Training - Since January 2023
  • Non Sterile Compounding Training - Since January 2021

Timeline

Pharmacy Supervisor

PharMerica
10.2023 - Current

Pharmacy Supervisor

Heartland Pharmacy Of Maryland (LTC)
08.2021 - 10.2023

Lead Narcotics Pharmacy Technician

Heartland Pharmacy Of Maryland (LTC)
11.2020 - 08.2021

Pharmacy Technician

CVS Pharmacy
12.2019 - 12.2020

School Receptionist

Aspire School Of Learning
06.2019 - 02.2020

No Degree - General Studies

Prince George's Community College

Human Resource Management Certification - Human Resources Management

University of Maryland Global Campus

High School Diploma -

Charles E Jordan High School

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