Marshenna Williams
Milwaukee
Summary
Dynamic Administrative Assistant with a proven track record at MESS, excelling in office management and customer service. Skilled in document organization and training development, I enhanced operational efficiency and fostered strong team collaboration. Recognized for streamlining processes and maintaining high standards of confidentiality, I am dedicated to delivering exceptional support.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
MESS
Milwaukee, WI
03.2011 - 08.2025
- Coordinated office activities and scheduled meetings for team members.
- Managed correspondence and maintained organized filing systems.
- Assisted in preparing reports and presentations for management reviews.
- Streamlined administrative processes to enhance operational efficiency.
- Developed training materials to onboard new staff effectively.
- Maintained office supplies inventory and facilitated procurement processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Food and Beverage Operations
Summerfest
Milwaukee, WI
05.2021 - 07.2024
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Supported accounting functions by accurately tracking expenses and revenues related to food and beverage operations.
- Streamlined food and beverage operations for increased efficiency and reduced waste.
- Prepared and served alcoholic and non-alcoholic beverages to customers efficiently.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new bartenders on drink recipes and customer service skills.
- Processed cash and credit transactions accurately, ensuring financial integrity.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Collaborated with kitchen staff to coordinate food and beverage pairings for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Gate Sargent /Supervisor
Wisconsin State Fair Park
West Allis, WI
07.2016 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supervised daily security operations to ensure safety and compliance across facilities.
- Trained and mentored security staff on protocols and emergency response procedures.
- Coordinated incident response efforts, documenting findings and facilitating communication with law enforcement.
- Managed scheduling for security personnel, optimizing coverage for high-traffic areas and events.
- Conducted regular patrols of facility to detect and deter security threats.
- Analyzed incident reports to identify trends, proposing strategic improvements to enhance security measures.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Managing 10 to 15 employees time cards breaking all employees and making sure they time cards are completed by the end of shift.
Janitorial Worker
SBM
Milwaukee, WI
2014 - 2014
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to efficiently clean various surfaces.
- Inspected completed work for quality assurance, addressing any deficiencies promptly to maintain high standards.
- Developed efficient cleaning schedules, optimizing workflow while minimizing disruption to facility operations.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
Education
High School Diploma -
Lady Pitts Highschool
Milwaukee, WI05.2002
Nursing
Waukesha County Technical College
Pewaukee, WI2004
Skills
Office management
Document organization
Customer service
Inventory management
Communication skills
Team collaboration
Training development
Event coordination
Time management
Cash handling procedures
Health and safety adherence
Travel arrangements
Computer skills
Office administration
Administrative support
File organization
Customer and client relations
Filing
Computer proficiency
Customer relations
Scheduling
Documentation and recordkeeping
Dedicated team player
Appointment scheduling
Recordkeeping
Verbal communication
Data organization
Professional and mature
Filing and data archiving
Relationship building
Mail handling
Document management
Data management
Schedule management
Writing reports
Training and coaching
Supervising staff
Timeline
Food and Beverage Operations
Summerfest
05.2021 - 07.2024
Gate Sargent /Supervisor
Wisconsin State Fair Park
07.2016 - 08.2022
Administrative Assistant
MESS
03.2011 - 08.2025
Janitorial Worker
SBM
2014 - 2014
High School Diploma -
Lady Pitts Highschool
Nursing
Waukesha County Technical College