Marshenna Williams
Milwaukee
Summary
Dynamic Administrative Assistant with a proven track record at MESS, excelling in office management and customer service. Skilled in document organization and training development, I enhanced operational efficiency and fostered strong team collaboration. Recognized for streamlining processes and maintaining high standards of confidentiality, I am dedicated to delivering exceptional support.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
MESS
03.2011 - 08.2025
- Coordinated office activities and scheduled meetings for team members.
- Managed correspondence and maintained organized filing systems.
- Assisted in preparing reports and presentations for management reviews.
- Streamlined administrative processes to enhance operational efficiency.
- Developed training materials to onboard new staff effectively.
- Maintained office supplies inventory and facilitated procurement processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Food and Beverage Operations
Summerfest
05.2021 - 07.2024
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Supported accounting functions by accurately tracking expenses and revenues related to food and beverage operations.
- Streamlined food and beverage operations for increased efficiency and reduced waste.
- Prepared and served alcoholic and non-alcoholic beverages to customers efficiently.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new bartenders on drink recipes and customer service skills.
- Processed cash and credit transactions accurately, ensuring financial integrity.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Collaborated with kitchen staff to coordinate food and beverage pairings for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Gate Sargent /Supervisor
Wisconsin State Fair Park
07.2016 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supervised daily security operations to ensure safety and compliance across facilities.
- Trained and mentored security staff on protocols and emergency response procedures.
- Coordinated incident response efforts, documenting findings and facilitating communication with law enforcement.
- Managed scheduling for security personnel, optimizing coverage for high-traffic areas and events.
- Conducted regular patrols of facility to detect and deter security threats.
- Analyzed incident reports to identify trends, proposing strategic improvements to enhance security measures.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Managing 10 to 15 employees time cards breaking all employees and making sure they time cards are completed by the end of shift.
Janitorial Worker
SBM
2014 - 2014
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to efficiently clean various surfaces.
- Inspected completed work for quality assurance, addressing any deficiencies promptly to maintain high standards.
- Developed efficient cleaning schedules, optimizing workflow while minimizing disruption to facility operations.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
Education
High School Diploma -
Lady Pitts Highschool
Milwaukee, WI05.2002
Nursing
Waukesha County Technical College
Pewaukee, WI2004
Skills
- Office management
- Document organization
- Customer service
- Inventory management
- Communication skills
- Team collaboration
- Training development
- Event coordination
- Time management
- Cash handling procedures
- Health and safety adherence
- Travel arrangements
- Computer skills
- Office administration
- Administrative support
- File organization
- Customer and client relations
- Filing
- Computer proficiency
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Relationship building
- Mail handling
- Document management
- Data management
- Schedule management
- Writing reports
- Training and coaching
- Supervising staff
Timeline
Food and Beverage Operations
Summerfest
05.2021 - 07.2024
Gate Sargent /Supervisor
Wisconsin State Fair Park
07.2016 - 08.2022
Administrative Assistant
MESS
03.2011 - 08.2025
Janitorial Worker
SBM
2014 - 2014
High School Diploma -
Lady Pitts Highschool
Nursing
Waukesha County Technical College