Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARSHERIA HOUSTON

Gainesville

Summary

Dedicated and compassionate Healthcare Professional with extensive experience supporting individuals with developmental disabilities, behavioral health needs, and medical conditions.

Skilled in providing person-centered care and assisting with daily living activities. Strong ability to promote independence while ensuring safety, dignity, and quality of life for clients. Experienced in crisis intervention, behavior management, and de-escalation techniques, with a proven record of fostering positive relationships built on trust and respect. Committed to advocating for clients, collaborating with families and healthcare teams, and empowering individuals to achieve personal goals and community integration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Meridian Behavioral Healthcare, Inc
11.2021 - Current
  • Providing Patient Care services
  • Monitoring Patients , observe, assess, and record symptoms, reactions, and progress
  • Providing therapeutic activities
  • Performs breath alcohol testing and vital sign
  • Obtains urine for on-site drug screen
  • Initiates "Flow Sheet" documentation
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Led individual and group therapy supporting prescribed procedures.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.

Direct Support Professional

Caring Hearts LLC
08.2019 - 10.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Receptionist

O2B Kids
03.2015 - 06.2019
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Informed patients of financial responsibilities prior to rendering services.

Education

High School Diploma -

Eastside High School
Gainesville FL
06-2010

Associate of Arts - Social Work

Santa Fe College
Gainesville, FL
12-2026

Skills

  • Charting and Clinical Documentation
  • Insurance Billing
  • Excellent Customer Service Skills
  • Adaptability and Flexibility
  • Knowledge of Medical Terminology
  • Problem Solving
  • Behavior Observation
  • Patient Transporting
  • Mental Healthcare
  • Interpersonal Skills Development
  • Strong written communication skills
  • Microsoft Office
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Patient Restraint

Certification

CPR & First Aide (American Heart Association)

Timeline

Mental Health Technician

Meridian Behavioral Healthcare, Inc
11.2021 - Current

Direct Support Professional

Caring Hearts LLC
08.2019 - 10.2021

Receptionist

O2B Kids
03.2015 - 06.2019

High School Diploma -

Eastside High School

Associate of Arts - Social Work

Santa Fe College

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