Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Marsheta Wallace

Marsheta Wallace

Nashville,TN

Summary

Highly organized with talent for multitasking using superior time management and decision-making abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Personal Assistant

Estate Holdings
Nashville, TN
06.2022 - Current
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Coordinated meetings between internal departments and external partners.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.

Behavioral Specialist

Proud Moments
Nashville, TN
03.2021 - 06.2022
  • Developed and implemented behavior plans to address challenging behaviors in children with disabilities.
  • Provided individualized instruction for students based on their needs, strengths, and interests.
  • Created lesson plans focused on teaching appropriate social interactions among peers.
  • Implemented de-escalation techniques during times of emotional distress or conflict.
  • Worked with families to develop home programs that support treatment objectives.

CNA

AHC Cumberland
Nashville, TN
01.2020 - 03.2022
  • Patient Care
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Reported changes in patient conditions to registered nurse or physician.

Corrections/ SS

Youth Opportunity
Nashville, TN
06.2020 - 12.2020
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Psychiatric Tech

Middle Tennessee Mental Institution
Nashville, TN
03.2019 - 08.2020
  • Assist Mental Patients
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
  • Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
  • Assisted patients improve social relationships and engagement.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.

Customer Service Analyst/Technical Analyst

Mediware
Columbus, Ohio
08.2016 - 11.2018
  • Remote Login (Goto assist/ GoToMeeting), Software Information/Medical, SQL Coding, Medical and Pharmacy Claims, Customer Service representatives to major pharmacies and hospitals, also take Inbound calls and do Outbound, as well as chats and emails.
  • Provided customer support to clients via phone, email and live chat.
  • Analyzed customer inquiries and complaints in order to provide accurate solutions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Analyzed business requirements to develop technical solutions that meet customer needs.
  • Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .

Technical Support/Help Desk

State of Tennessee/Modis
Nashville, TN
08.2015 - 12.2015
  • Conducted finance & administration troubleshooting for Edison software issues, Provided technical assistance for devices such as PC's, Laptops, Tablets, and all internet browsers while de-escalating customers issues effectively, Assisted users with Edison login issues and password resets while maintaining user confidentiality

Education

CNA Certificate -

AHC Cumberland
01.2020

Psychology -

Fisk University
01.2011

Psychology Minor in Counseling -

Nashville State Community College
01.2009

Skills

  • SQL Knowledge
  • Critical thinking
  • Professional phone etiquette
  • Project planning
  • Excellent communication skills
  • Attention to detail
  • Customer service-oriented
  • Filing and data archiving
  • OSHA compliance
  • Appointment setting
  • Multi-line phone proficiency
  • Client Engagement
  • Crisis Intervention Strategies
  • Behavior Management
  • Positive Reinforcement
  • Behavior Modification Techniques
  • Behavioral Support

Accomplishments

  • Chair of Policy Counsel

Timeline

Personal Assistant

Estate Holdings
06.2022 - Current

Behavioral Specialist

Proud Moments
03.2021 - 06.2022

Corrections/ SS

Youth Opportunity
06.2020 - 12.2020

CNA

AHC Cumberland
01.2020 - 03.2022

Psychiatric Tech

Middle Tennessee Mental Institution
03.2019 - 08.2020

Customer Service Analyst/Technical Analyst

Mediware
08.2016 - 11.2018

Technical Support/Help Desk

State of Tennessee/Modis
08.2015 - 12.2015

CNA Certificate -

AHC Cumberland

Psychology -

Fisk University

Psychology Minor in Counseling -

Nashville State Community College

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Marsheta Wallace