Marshia Johnson
Miami
Summary
Dynamic retail professional with proven cash handling accuracy and exceptional customer service skills at Dicks Sporting Goods. Adept at upselling and engaging customers, contributing to increased sales. Recognized for efficient payment processing and effective team collaboration, ensuring a seamless shopping experience while maintaining a well-organized sales floor. I also won a plaque and certificate for excellent performance during holiday season.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Cashier
Dicks Sporing Goods
05.2024 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Volunteer
Lucy’s Gleaming Cleaning
04.2022 - 11.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated with different service providers to meet clients' individual needs.
- Coordinated and managed volunteer activities for community service projects.
Education
High School Diploma -
Miramar High School
Miramar, FL06-2026
Skills
- Promotions
- Quick learner
- Stock replenishment
- Upselling strategies
- Cash handling accuracy
- Refund processing
- Team collaboration
- Returns processing
- Payment processing
- Customer engagement
- Customer service
- POS terminal operation
Timeline
Retail Sales Associate Cashier
Dicks Sporing Goods
05.2024 - Current
Volunteer
Lucy’s Gleaming Cleaning
04.2022 - 11.2023
High School Diploma -
Miramar High School
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