Marshika Morgan
Marathon Health
New Orleans,LA
10
years of professional experience
Detail-oriented professional with a strong background in patient care coordination and medical terminology. Skilled in data entry and insurance verification, ensuring smooth patient flow and enhanced service delivery in healthcare settings.
Work History
Remote Medical Assistant
2 Years 11 Months- Administered patient care and triaged medical inquiries efficiently.
- Scheduled appointments and coordinated follow-up care for patients.
- Maintained accurate electronic health records in compliance with regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Patient Access Representative
2 Years 5 Months- Assisted patients with insurance verification and appointment scheduling.
- Managed patient intake processes, ensuring accurate data entry into electronic health records.
- Communicated effectively with medical staff to streamline patient flow and enhance service delivery.
- Handled incoming calls, addressing inquiries and providing information about dermatological services.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Developed strong relationships with patients, contributing to a positive clinic experience and retention rates.
Remote Patient Access Representative
7 Years 5 Months- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Streamlined appointment scheduling procedures, improving patient flow and reducing wait times.
- Trained new staff on patient access protocols and best practices for efficient operations.
- Collaborated with billing departments to resolve discrepancies in insurance authorizations promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma
Certified Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Data entry
Insurance verification
Medical records management
Patient care coordination
Prioritizing stat orders
Medical billing and coding
Conflict resolution
Case management
Timeline
Remote Medical Assistant
Marathon Health
07.2023 - CurrentRead More
Patient Access Representative
Dimitri Dermatology
02.2021 - 07.2023Read More
Remote Patient Access Representative
West Florida Hospital
02.2016 - 07.2023Read More
Pensacola Junior College
Certified Medical Assistant
Read More
JM Tate High School
High School Diploma
Read More