MARSHIKA WATKINS
Nashville,USA
Summary
Executive administrative leader skilled in optimizing workflows and enhancing team productivity. Achieved a 25% reduction in scheduling conflicts through innovative calendar management solutions. Expert in fostering collaboration and communication among diverse teams to drive organizational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Part Time Public Safety Supervisor
Bridgestone Arena
Nashville, TN
02.2025 - Current
- Supervised and coordinated event staff activities, ensuring effective training, clear communication, and adherence to service standards.
- Patrolled premises, engaging with visitors, patrons, and employees to maintain order and safeguard property.
- Operated detection devices to screen individuals, preventing entry of prohibited items and enhancing venue safety.
Credentialing Representative
SpecialtyCare
Brentwood, TN
04.2024 - 02.2025
- Managed collection and maintenance of associate credentialing files, ensuring compliance for Joint Commission accreditation.
- Ensured confidentiality and completeness of all credentialing documentation.
- Collaborated with clinical management and credentialing staff to gather missing information.
- Responded promptly to requests for credentialing items from operations and hospital clients.
- Handled requests for credentialing files from outlying facilities efficiently. Handled requests for credentialing files from outlying facilities efficiently.
- Entered data into credentialing database, maintaining accurate and current associate records. Entered data into credentialing database to maintain updated associate files.
- Performed office tasks, including managing phone calls, handling mail, filing documents, and copying, to support efficient operations., including phone management, mail handling, filing, and copying.
Lead Credentialing Specialist
Alabama Board of Medical Examiners, Administrative
Montgomery, AL
10.2019 - 03.2024
- Processed applications for collaborative practice and licensing of physicians and assistants, facilitating timely credentialing.
- Evaluated eligibility for prescribing controlled medications by advanced practice providers.
- Managed multiple priorities with strong attention to detail, ensuring accurate and efficient processing of applications.
- Ensured compliance with regulations for physician and assistant registration agreements, minimizing risk of non-compliance.
Customer Service Representative
Lincare Holdings
Montgomery, AL
07.2017 - 09.2019
- Resolved issues from patients, dieticians, hospitals, doctors, and insurance companies through clear communication, enhancing patient satisfaction.
- Verified insurance coverage for patients, facilitating access to necessary services.
- Collected and processed payments over the phone efficiently.
- Processed and shipped feeding supplies and formula for patients, ensuring timely delivery.
Lead Account Representative
Xtend Healthcare
Nashville, TN
11.2016 - 05.2017
- Filed appeals with insurance providers to address denied claims, increasing successful resolutions and enhancing revenue recovery.
- Contacted insurance companies to expedite resolution of unresolved claims, reducing delays in payment processing.
- Facilitated account recovery for hospitals in California, improving cash flow and supporting patient care.
- Billed patients for outstanding balances after receiving payments from insurance companies.
Education
High School Diploma -
LaVergne High School
La Vergne, TN05-1992
Some College (No Degree) - Accounting
Middle Tennessee State University
Murfreesboro, TNSkills
- Office experience and productivity software
- Financial compliance and regulatory adherence
- Medical billing and coding
- Payment processing and reconciliation
- Customer service and inquiry handling
- Event coordination
- Data analytics and reporting
- Organizational and time management skills
- Microsoft Office proficiency
- Relationship management and building
- Project management and process improvement
Certification
- Medical Billing Certification
- CPR Certification
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Part Time Public Safety Supervisor
Bridgestone Arena
02.2025 - Current
Credentialing Representative
SpecialtyCare
04.2024 - 02.2025
Lead Credentialing Specialist
Alabama Board of Medical Examiners, Administrative
10.2019 - 03.2024
Customer Service Representative
Lincare Holdings
07.2017 - 09.2019
Lead Account Representative
Xtend Healthcare
11.2016 - 05.2017
High School Diploma -
LaVergne High School
Some College (No Degree) - Accounting
Middle Tennessee State University