Marshonna Burton
Norfolk ,VA
Summary
Committed to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring effective solutions to address customer needs. Extensive experience in the care industry, with a strong knowledge base and dedication to customer service. Solid team player with an outgoing, positive demeanor, skilled in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nanny
Maureen Mosley
01.2024 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Prepared meals and snacks for children based on dietary guidelines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Assisted with light housekeeping duties as well as running errands.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support child social and emotional growth.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Supervised children on playground to help develop physical and social skills.
- Identified warning signs of emotional and developmental problems in children.
Lead Infant Teacher
The Giving Tree Daycare and Preschool
11.2022 - 05.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Insured the health and safety of each child
- Promoted development of social, emotional and communication skills in infants
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outdoor activities
- Administered assessments for each child and tracked results
- Completed documentation on individual children and teachers for recordkeeping.
KinderCare Learning Center
KinderCare Learning Centers
02.2021 - 11.2022
- Create a safe, nurturing environment where children can play and learn
- Partner with parents with a shared desire to provide the best care and education for their children
- Support your center’s success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
- Implement KCE’s curriculum in a way that is consistent with the unique needs of each child.
- Enhanced student learning outcomes by implementing innovative teaching methods and strategies.
- Developed comprehensive assessment tools to monitor student progress and inform individualized instruction plans.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on student progress.
- Cultivated engaged student population with successful orientation programs.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Lead Teacher
The Giving Tree Daycare and Preschool
10.2016 - 10.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Insured the health and safety of each child
- Promoted development of social, emotional and communication skills in infants
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outdoor activities
- Administered assessments for each child and tracked results
- Completed documentation on individual children and teachers for recordkeeping.
Lead Teacher
Prestige Leaning Center
06.2015 - 05.2016
- Organized activities that encouraged the development of each child, physically, emotionally, and verbally
- Conferred with parents about student progress to boost family involvement and enhance student support
- Organized rooms in line with current educational thinking to maximize educational opportunities
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Reviewed facility environment, removed concerns, and optimized for children's safety
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Lead Teacher
Children’s Images
09.2011 - 01.2014
- As the lead teacher at Children's Images, I was the head teacher for children aged 2 to 5
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Responsible for preparing a daily schedule and complete daily paperwork
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
Education
Associate of Applied Science - Child Care
Community College
Philadelphia, United States01.2012
High School Diploma -
Thomas Alva Edison High School
Philadelphia, PA01.2009
Skills
- Complaint resolution
- Assertiveness
- Conflict Resolution
- Coordination
- Patience
- Time Management
- Adaptability
- Organization
- Customer Service
- Social Skills Development
- Documentation And Reporting
- Caring and Understanding
Certification
- CPR (National CPR Foundation)
- First Aid
- PA Drivers license
Timeline
Nanny
Maureen Mosley
01.2024 - Current
Lead Infant Teacher
The Giving Tree Daycare and Preschool
11.2022 - 05.2023
KinderCare Learning Center
KinderCare Learning Centers
02.2021 - 11.2022
Lead Teacher
The Giving Tree Daycare and Preschool
10.2016 - 10.2020
Lead Teacher
Prestige Leaning Center
06.2015 - 05.2016
Lead Teacher
Children’s Images
09.2011 - 01.2014
Associate of Applied Science - Child Care
Community College
High School Diploma -
Thomas Alva Edison High School
Similar Profiles
Brent MosleyBrent Mosley
Photographer at Brent Mosley VisualsPhotographer at Brent Mosley Visuals
Jason RobinsonJason Robinson
Dental Technician at Julius Mosley II, DDsDental Technician at Julius Mosley II, DDs
Lexus MosleyLexus Mosley
Leasing Consultant at Lexus MosleyLeasing Consultant at Lexus Mosley
NauTica HillNauTica Hill
Customer Service Representative 1 at Sentara HealthcareCustomer Service Representative 1 at Sentara Healthcare
Sarrah Slade-NewtonSarrah Slade-Newton
Evening Service Coordinator, Learning Commons at Old Dominion UniversityEvening Service Coordinator, Learning Commons at Old Dominion University