Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marshonna Hinton

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 8 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Reliable and skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

10
10
years of professional experience

Work History

Office Manager

Dohn Community School
09.2023 - 06.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Developed comprehensive financial reports for executive decision-making support.
  • Contributed to a positive classroom environment by effectively managing behavior issues in conjunction with the lead tutor's guidance.
  • Provided constructive feedback on assignments, helping students improve their writing skills and critical thinking abilities.
  • Managed administrative tasks such as maintaining accurate records of student attendance, progress reports, and lesson materials.
  • Boosted student confidence by offering consistent support and encouragement during tutoring sessions.
  • Served as liaison between parents and students.
  • Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
  • Recruited and hired amazing teachers to support students.

Office PAC

Acute Hearing
07.2022 - 08.2023
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Cashier

Walgreens
08.2014 - 07.2016
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

High School Diploma -

Penn Foster High School
Cincinnati, OH
05.2016

Skills

  • Payment Processing
  • Sales Closing
  • Data Entry
  • Quality Assurance
  • Call Control
  • Customer Service
  • Professional Phone Voice
  • Product Knowledge
  • Project Planning
  • File Maintenance
  • Call Handling
  • Scheduling
  • Inventory Management
  • Patient Charting
  • Verbal and Written Communication
  • Positive Attitude
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Customer relations
  • Payroll processing
  • Mail handling
  • Staff management
  • Employee supervision
  • Human resources
  • Staff hiring
  • Employee training
  • Training and coaching
  • Policy implementation
  • Financial tracking
  • Staff training
  • Team supervision
  • Financial accounting

Timeline

Office Manager

Dohn Community School
09.2023 - 06.2024

Office PAC

Acute Hearing
07.2022 - 08.2023

Cashier

Walgreens
08.2014 - 07.2016

High School Diploma -

Penn Foster High School

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