MARSHUN MEADOW
Houston,TX
Summary
An inspiring, self motivated individual with 6 years of Sales and Customer Service experience which includes SAAS, B2B and B2C. Great at developing and building strong relationships with clients to achieve business growth. Proven track record of identifying business opportunities, Meeting sales targets and growing relationships. Currently seeking an environment that will allow my sales management, networking, teamwork, negotiation and communication skills to prosper and seek growth.
Overview
10
10
years of professional experience
Work History
ACCOUNT MANAGER
LYTX
05.2022 - 10.2023
- Collaborate daily with sales teams. Every position from SDR's, product, marketing, customer success and senior leadership.
- Generated new leads in my region through cold outreach, social selling, leveraging referrals and face to face sales presentations.
- Drive new customer acquisition by closing market qualifying leads.
- Manage the sales process from customer qualifications to negotiation to close.
- Driving new revenue through implementation of Lytx products and processes for both new and renewal accounts.
- Managed 100-150 SMB and 50-100 Enterprise accounts at a time.
BUSINESS DEVELOPMENT REPRESENTATIVE
DemandZEN
04.2020 - 02.2022
- Conducted regular check ins and status meetings to update clients on project milestones and deliverables.
- Generated leads and qualified prospects through cold calling, email campaigns, and social media outreach.
- Worked closely with clients to create mutually beneficial partnerships and drive platform adoption withing the customers organization.
- Managed a diverse portfolio of client accounts, ensuring their needs were met at all times.
- Collaborated with colleagues to share best practices, learn from one another and drive continuous improvement.
- Prepared persuasive presentations to key decision makers showcasing the value of our products and services.
- Developed and maintained a strong understanding of the company's target market to effectively communicate value propositions to potential customers.
- Utilized Salesforce to track progress, update information, and manage the sales pipeline.
- Conducted research on prospective customers to understand their needs, pain points, and decision-making processes.
PATIENT SERVICE COORDINATOR
MD ANDERSON CANCER CENTER
10.2017 - 03.2020
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Used One Connect to maintain electronic patient files, successfully maintaining hundreds of patient files.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Provided assistance as needed to nursing staff as well as nursing leadership
CUSTOMER SERVICE MANAGER
JC PENNEY
08.2013 - 01.2017
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Worked with marketing department to launch and manage promotional activities and campaigns.
Education
Bachelors - Health Sciences
Stephen F. Austin StateUniversity
Nacogdoches, TX05.2016
Skills
- Strong Written and Verbal Communication
- Cold Calling
- Active Listening
- Salesforce
- Sales Prospecting
- Sales Strategy
- Sales Management
- Time Management
- Resilience and Persistence
- Account Management
- Teamwork
- Customer Acquisition
- Frontspin
- Customer Relationship Management (CRM)
- Outreach
- New Business Development
Timeline
ACCOUNT MANAGER
LYTX
05.2022 - 10.2023
BUSINESS DEVELOPMENT REPRESENTATIVE
DemandZEN
04.2020 - 02.2022
PATIENT SERVICE COORDINATOR
MD ANDERSON CANCER CENTER
10.2017 - 03.2020
CUSTOMER SERVICE MANAGER
JC PENNEY
08.2013 - 01.2017
Bachelors - Health Sciences
Stephen F. Austin StateUniversity
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