MARSINTA ULY
Vienna,VA
Summary
"Experienced Manager Customer Service Leadership: Skilled in Multitasking, Team Management, and Operations. Proficient in Front Desk Operations, Administration superior service delivery
Overview
20
20
years of professional experience
Work History
Sales Associate
Lidl US
Vienna, VA
08.2021 - Current
- Restocked shelves in appealing and organized arrangements to promote items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Processed customer transactions quickly and accurately.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed payments for customer check out.
- Operated ovens,prepare bakery for the day
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Labeled bakery items by inputting data into digital weighing machine.
- Identified and quickly handled spill clean-up.
- Updated pricing and sales signs to promote merchandise.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Replenished items to maintain stock availability.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated pallet jacks, and other materials handling equipment.
- Placed produce orders on daily basis within an accuracy stock.
Operation Manager
Xsport Fitness
Fairfax, Virginia
01.2020 - 01.2020
- Maintain the atmosphere, cleanliness, and profitability of the club.
- Ensure all company standards, policies, and procedures are in place and practiced.
- Responsible for daily operations, employee and member safety of the club.
- Maintain fitness equipment and report to the head maintenance.
- Maintain Pool checklist, spa cleanliness, studio, basketball court, and general gym area.
- Ensure the front chiller, storage are neat and well-organized, and conduct monthly inventory.
- Ensure daily deposits are made on time and follow all Cash Management procedures.
- Manage budgets, financial forecasting, and analysis.
- Update class timetable and communicate with studio manager.
- Assist spa members when needed during Sundays or when no staff is available.
- Assist in childcare enrollment and membership cancellations.
- Update club documentation, permits, etc.
- Prepare and manage the club for head office Audit Visits.
- Provide leadership, insight, and mentoring to newly hired employees.
- Delegate work to staff, set priorities, and goals.
- Conduct regular audits of employee performance and provide feedback on areas of improvement.
- Coordinate training sessions for new employees regarding company policies, procedures, and job roles.
- Maintain effective communication between staff members.
- Address customer concerns with suitable solutions.
- Drive customer satisfaction by addressing concerns or feedback promptly.
- Ensure compliance with OSHA regulations and company safety policies.
- Oversaw inventory management activities including ordering supplies as needed.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Customer Service Manager
Fitness 360 Health Club
Dubai
01.2014 - 01.2019
- Develop and implement strategies to enhance the overall member experience
- Respond promptly and effectively to member inquiries, feedback, and complaints
- Proactively address member concerns and resolve issues to their satisfaction
- Conduct regular surveys and assessments to gather feedback and identify areas for improvement
- Recruit, train, and supervise customer service staff, including front desk personnel and membership consultants
- Provide ongoing coaching and support to team members to ensure they deliver exceptional service
- Set clear performance expectations and monitor staff performance against established metrics
- Foster a positive and collaborative work environment that promotes teamwork and accountability
- Oversee daily operations of the front desk, including membership sign-ups, check-ins, and billing inquiries
- Ensure adherence to club policies and procedures, as well as industry regulations and standards
- Manage inventory of club merchandise, including fitness apparel, supplements, and accessories
- Coordinate with other departments to streamline processes and improve overall efficiency
- Develop and implement retention strategies to minimize member attrition and maximize member satisfaction
- Collaborate with the sales team to promote membership upgrades, renewals, and referrals
- Conduct outreach activities and member events to foster community engagement and loyalty.
Receptionist
Fitness 360 Health Club
Dubai
01.2010 - 01.2014
- Assisted the Duty Manager in maintaining the gym
- Provided back-up supervision of the gym and independently managed the establishment when manager/owner was not present
- Handled all incoming calls and promptly respond to client inquiries
- Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions
- Administered the payments made by the members
- Resolved all customer complaints making sure the customers were always satisfied with the service they received
- Filed and maintained records
- Maintained security by following procedures; monitoring facility access systems and issuing visitor passes.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Hostess
Holiday inn express Vista Rooftop Bar & Restaurant
Dubai
01.2008 - 01.2010
- Primary responsibilities included greeting guests, assigning tables, managing reservations and assisting team members as needed during peak hours
- Performed opening and closing duties for upscale restaurant/bar and lounge
- General administrative duties including photocopying, invoicing, cash and credit collections using POS systems
- Booking and organizing board and or meeting rooms for private parties or internal departments
- Supervised and coordinated activities of dining room personnel to provide fast and courteous service to guests
- Responded promptly to customer inquiries
- Inspected dining room stations for neatness and cleanliness
- Answered and directed incoming phone calls.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Barista
Avalanche Café
Dubai
01.2006 - 01.2008
- Provided quality beverages, whole bean and food products while following health, safety and sanitation guidelines
- Followed standards for merchandising, stocking, rotating and storing products
- Followed health, safety and sanitation guidelines for all products
- Provided quality beverages and food products by carefully adhering to recipe and presentation standards
- Maintained a clean, organized and prepared store environment
- Performed cash handling and cash register functions in an accurate and consistent manner
- Selling snow pro merchandise and selling the monthly event ticket
- Provided extended hour for skiers and snowboarders into systems
- Handled and resolved customer complaints.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Waitress/Barista/Cashier
Coffee Convention WTC
Dubai
01.2004 - 01.2006
- Greeted guests, accurately took orders and delivered food and beverages
- Assured the highest standards of service and quality
- Monitored food preparation methods, portion sizes and presentation
- Accurately prepared checks, utilized POS systems, and collected payments
- Ensured the highest level of customer service and satisfaction
- Input food orders into the register and communicated to kitchen staff
- Ensure cleanliness of the dining area.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Set up tables in between patrons to reduce wait times.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Assisted in training new waitstaff to uphold restaurant standards.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained personal hygiene and proper uniform appearance.
Education
Highschool Diploma - Hotel and Tourism
Makarya Highschool
01.2000
Awards
- Certified Barista Art and coffee 2008
- Customer service manager of the year 2017
- Customer Service manager life time achievement 2018
- Excellent and Outstanding service Gitex performance 2005
Timeline
Sales Associate
Lidl US
08.2021 - Current
Operation Manager
Xsport Fitness
01.2020 - 01.2020
Customer Service Manager
Fitness 360 Health Club
01.2014 - 01.2019
Receptionist
Fitness 360 Health Club
01.2010 - 01.2014
Hostess
Holiday inn express Vista Rooftop Bar & Restaurant
01.2008 - 01.2010
Barista
Avalanche Café
01.2006 - 01.2008
Waitress/Barista/Cashier
Coffee Convention WTC
01.2004 - 01.2006
Highschool Diploma - Hotel and Tourism
Makarya Highschool
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