Marcel Sirois Martey
Director of Operations
Port Richey,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Director of Operations
H2insight
08.2020 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with executive leadership to strategize and execute long-term business goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed administrative workflow, processes, budget and resources to keep operations running smoothly.
- Coordinate and oversee recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Mitigated risks by developing business contingency and continuity plans.
Project Manager
H2insight
01.2017 - 08.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Implemented processes to prioritize and streamline project requests.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members, including external vendor partners, for enhanced collaboration and successful project completion.
Analyst, HR Shared Services
CVS Caremark
02.2002 - 09.2012
- Manage third party contracts and compliance to service level objectives and deliverables.
- Oversee service delivery performance and manage provider relationships.
- Prioritized and met business objectives in collaboration with service delivery providers and methods.
- Track and report vendor performance to executive leadership.
- Conduct vendor assessments for both potential and existing partnerships.
- Managed operational teams execution of reporting, analysis, data entry, import and management of sensitive customer and/or employee data.
Education
Bachelor of Arts - Fine Art
College For Creative Studies
Detroit, MISkills
- Operations Oversight
- Strategic planning and execution
- Workforce Planning
- Performance, Data, & KPI Analysis
- Risk Mitigation
- Organizational Structuring
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Revenue Forecasting
- Client Account Management
Timeline
Director of Operations
H2insight
08.2020 - Current
Project Manager
H2insight
01.2017 - 08.2020
Analyst, HR Shared Services
CVS Caremark
02.2002 - 09.2012
Bachelor of Arts - Fine Art
College For Creative Studies
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