Marssel V Landeros
Lancaster,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Intermediate Typist Clerk
Department of Children and Family Services
Lancaster, CA
06.2024 - Current
- Assign cases to appropriate social workers
- Prepare cases for shipping
- Deliver cases to Social Workers
- Communicate with Supervisors of incoming cases
Intermediate Typist Clerk
Department Of Social Services
Lancaster, CA
09.2019 - 02.2021
- Completed data entry of future patients and provide to appropriate social workers each day.
- Conduct orientation for potential providers
- Organized and maintained precise confidential personnel files.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
Compliance Officer
Ironwood Management
Lancaster, CA
01.2019 - 10.2019
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Communicated effectively with owners, residents, and on-site associates.
Client Service Representative
Bank Of America
Lancaster
07.2015 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Head Cashier
Home Depot
Lancaster, CA
03.2013 - 09.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Received purchase orders and processed invoices for payment.
Sales Associate
Kmart, Sears Holding
Lancaster, CA
10.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Little Caesars Pizza
Lancaster, CA
12.2011 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
GED -
Antelope Valley Education
Lancaster, CASkills
- Clerical Support
- Efficient Data Entry
- Active Listening
- Critical Thinking
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Intermediate Typist Clerk
Department of Children and Family Services
06.2024 - Current
Intermediate Typist Clerk
Department Of Social Services
09.2019 - 02.2021
Compliance Officer
Ironwood Management
01.2019 - 10.2019
Client Service Representative
Bank Of America
07.2015 - 12.2018
Head Cashier
Home Depot
03.2013 - 09.2016
Sales Associate
Kmart, Sears Holding
10.2012 - 05.2013
Cashier
Little Caesars Pizza
12.2011 - 07.2012
GED -
Antelope Valley Education