Marssel V Landeros
Lancaster,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Qualified Desired Position with solid background in administrative support, known for efficiently managing clerical tasks and contributing to team success. Demonstrated ability to handle high-volume data entry and maintain accurate records. Exhibited proficiency in using office software and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Intermediate Typist Clerk
Department of Children and Family Services
Lancaster, CA
06.2024 - Current
- Facilitated case distribution to ensure appropriate social worker engagement and support for clients.
- Coordinated case preparation processes to ensure timely and accurate shipping.
- Coordinated case delivery to social workers, ensuring seamless communication and service continuity.
- Engaged with supervisors to ensure timely processing of incoming cases.
- Oversaw the integration of Microsoft Word, Excel, and Outlook to streamline communication and documentation processes. Led initiatives to optimize California Statewide Automated Welfare System (CALSaws) for improved case management efficiency. Championed the use of Family and Children Index (FCI) and Child Welfare Services/Case Management Systems (CWS/CMS) to elevate service outcomes.
- Manage communication channels, such as phone calls, emails and taking messages.
- Assignment of incoming referrals as well as closures
Intermediate Typist Clerk
Department Of Social Services
Lancaster, CA
09.2019 - 02.2021
- Completed data entry of future patients and provide to appropriate social workers each day.
- Conduct orientation for potential providers
- Organized and maintained precise confidential personnel files.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
Compliance Officer
Ironwood Management
Lancaster, CA
01.2019 - 10.2019
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Communicated effectively with owners, residents, and on-site associates.
Client Service Representative
Bank Of America
Lancaster
07.2015 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Head Cashier
Home Depot
Lancaster, CA
03.2013 - 09.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Received purchase orders and processed invoices for payment.
Sales Associate
Kmart, Sears Holding
Lancaster, CA
10.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Little Caesars Pizza
Lancaster, CA
12.2011 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Pete Knight
Palmdale , CASkills
- Executed clerical support functions to enhance office efficiency
- Executed precise data entry processes to ensure accuracy and reliability of information
- Facilitated effective communication through active listening techniques
- Applied critical thinking skills to analyze complex problems and develop effective solutions
- Adapted quickly to new concepts and processes, demonstrating strong learning agility
- Assisted in organizing events and activities to enhance team collaboration Supported project teams in maintaining schedules and deadlines Coordinated logistics for meetings and workshops
Languages
Spanish
Native or Bilingual
Timeline
Intermediate Typist Clerk
Department of Children and Family Services
06.2024 - Current
Intermediate Typist Clerk
Department Of Social Services
09.2019 - 02.2021
Compliance Officer
Ironwood Management
01.2019 - 10.2019
Client Service Representative
Bank Of America
07.2015 - 12.2018
Head Cashier
Home Depot
03.2013 - 09.2016
Sales Associate
Kmart, Sears Holding
10.2012 - 05.2013
Cashier
Little Caesars Pizza
12.2011 - 07.2012
High School Diploma -
Pete Knight