Marta Broussard
Sanford,NC
Summary
Dynamic Administrative Assistant with a proven track record at H.T. Hackney, excelling in data entry and customer service. Recognized for streamlining office processes and enhancing team efficiency through meticulous attention to detail. Adept at managing correspondence and fostering strong client relationships, driving operational success and improved service quality.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
H.T. Hackney
07.2023 - 08.2025
- AS400
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Coordinator
TJ Maxx, TJX Companies
04.2022 - 03.2023
- Developed strong product knowledge to educate customers on features and benefits.
- Reduced wait times by efficiently processing transactions at the cash register.
- Streamlined store operations with effective inventory management and restocking practices.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Implemented customer loyalty program, encouraging repeat business and building loyal customer base.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
High School Diploma -
State of Tennessee Department of Labor And Workforce Develop
Tennessee Ridge, TN04-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Excel spreadsheets
- Microsoft PowerPoint
- Critical thinking
- Professional and mature
- Meticulous attention to detail
- Multi-line telephone systems
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Administrative Assistant
H.T. Hackney
07.2023 - 08.2025
Coordinator
TJ Maxx, TJX Companies
04.2022 - 03.2023
High School Diploma -
State of Tennessee Department of Labor And Workforce Develop
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