Summary
Overview
Work History
Education
Skills
Timeline
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Marta Cassady

Mountlake Terrace,WA

Summary

Proven track record in enhancing customer satisfaction and loyalty at The Highlead Casino, demonstrating exceptional customer service and cash management skills. Expert in resolving complaints with professionalism and empathy, significantly improving client relations. Reliable and punctual, consistently met and exceeded service goals, fostering a positive and efficient work environment.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

The Highlead Casino
04.2015 - 04.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Caregiver

Cherry Hill Assisted Living
01.2011 - 01.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

In Home Caregiver

Rescare Homecare
01.2010 - 01.2011
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

House Cleaner

The Falls Motel
01.2008 - 01.2009
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Education

High School Diploma -

Scriber Lake Highschool
Lynnwood, WA

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Cash Management
  • Guest Services

Timeline

Customer Service Cashier

The Highlead Casino
04.2015 - 04.2024

Caregiver

Cherry Hill Assisted Living
01.2011 - 01.2013

In Home Caregiver

Rescare Homecare
01.2010 - 01.2011

House Cleaner

The Falls Motel
01.2008 - 01.2009

High School Diploma -

Scriber Lake Highschool

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Marta Cassady