Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marta Cerejido Garcia

Orlando,FL

Summary

Administrative expert with a strong track record at MDTS Diesel Repair, specializing in appointment scheduling and customer relationship management. Enhanced client satisfaction through strategic communication and problem-solving. Bilingual in Spanish, skilled in Microsoft Office, and proficient in managing multi-line phone systems for operational efficiency.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/Front Desk Receptionist

MDTS diesel repair
Orlando, Florida
10.2021 - Current
  • Greet clients, drivers, and vendors, providing a professional and welcoming first point of contact.
  • Schedule repair appointments, and coordinate vehicle drop-offs and pick-ups.
  • Manage phone calls, emails, and customer inquiries, ensuring accurate and timely communication.
  • Assist with invoicing, parts orders, and general office administration.
  • Track repair progress and update customers on service status.
  • Support daily shop operations to ensure a smooth workflow and customer satisfaction.

Front Desk Receptionist

the wellness center of london square
Miami, Florida
09.2020 - 08.2021
  • Directed visitors to relevant departments, ensuring seamless navigation through facilities.
  • Managed multi-line phone system, efficiently routing calls to appropriate personnel.
  • Scheduled and coordinated appointments, maintaining an organized calendar for staff.
  • Addressed client inquiries, offering comprehensive information about available services.
  • Supported office operations by filing documents and handling photocopying tasks.
  • Prepared daily shift close reports, balancing cash register with precision.
  • Implemented a structured filing system for customer records and critical documents.

Receptionist

Relax asian massage therapy
Miami, Florida
03.2018 - 09.2020
  • Welcomed clients upon arrival at therapy center to create positive first impressions.
  • Scheduled appointments efficiently and managed phone inquiries regarding services and pricing.
  • Maintained confidentiality during client intake form processing to uphold privacy standards.
  • Collaborated with therapists to facilitate seamless session transitions for enhanced client experience.
  • Accurately processed payments and managed cash register operations.
  • Executed data entry tasks across multiple systems to ensure prompt information updates.
  • Analyzed client complaints to identify root causes and implement effective resolutions.

Education

High School Diploma -

Felix Varela High School
Miami, FL

Skills

  • Appointment scheduling
  • Customer relationship management
  • Invoicing processing
  • Multi-line phone operation
  • Data entry accuracy
  • Office administration
  • Problem solving
  • Microsoft Office proficiency
  • Social media management
  • Data management
  • Bilingual in Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Administrative Assistant/Front Desk Receptionist

MDTS diesel repair
10.2021 - Current

Front Desk Receptionist

the wellness center of london square
09.2020 - 08.2021

Receptionist

Relax asian massage therapy
03.2018 - 09.2020

High School Diploma -

Felix Varela High School

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