Marta Contreras
Kyle,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Inside Lawn and Garden Sales Associate
Lowe’s Home Improvement LLC
05.2022 - Current
- Consistently met or exceeded sales targets for the lawn and garden department through proactive selling techniques combined with exceptional product knowledge.
- Developed strong relationships with vendors by maintaining clear communication channels regarding product availability, pricing, and delivery schedules.
- Enhanced store reputation with excellent customer service, addressing concerns, and finding solutions for various gardening needs.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in the lawn and garden department.
- Participated in seasonal events such as workshops or seminars related to gardening topics, enhancing community engagement within the store.
- Contributed to increased store revenue by upselling complementary products when assisting customers with their purchases.
- Collaborated with team members to maintain a clean, organized, and well-stocked lawn and garden department.
- Expanded product knowledge through regular training sessions and staying current on industry trends.
- Proactively identified and addressed safety hazards within the Lawn and Garden Department, ensuring a safe environment for both employees and customers.
- Conducted regular inventory checks to ensure accurate stock levels of lawn and garden products.
- Educated customers on proper usage of tools, equipment, fertilizers, pesticides, which led to increased safety practices among clientele.
- Provided valuable input during staff meetings on ways to improve department efficiency and customer satisfaction, leading to implementation of new strategies.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Representative
Planet Fitness
07.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent consumer experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining the fitness facility organized and clean.
Key Holder
Go! Calendars & Games
06.2023 - 01.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ12.2027
High School Diploma -
Lehman High School
Kyle, TX05.2021
Skills
- Merchandising Strategies
- Customer Service
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Creative Thinking/Adaptable and Flexible
- Decision-Making
- Cash Handling/Register Opening and Closing
- Sales closing
- Relationship Building
- Organization, Safety and Cleanliness Standards
- Product Knowledge
- Critical Thinking
- Computer Proficiency
- Heavy Machinery Operator
- Bilingual
Accomplishments
- Achieved 29th in Outdoor Powered Equipment Sales for 2023 throughout the Lowe's Home Improvement stores, through effectively helping with meeting the yearly sales goal and exceeding it.
Certification
- Licensed Order Picker driver - [June 2022]
- NASM Certified Personal Trainer in training - [By August 2024]
- Certified Nutritionist in training - [By August 2024]
Hobbies
- A Skydiver with an "A" License, currently training toward a "B" License
- Taking swimming classes to learn how to swim at a proficient level
- Enjoy Strength Training/Cardio (running, cycling, hiking)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Planet Fitness
07.2023 - 05.2024
Key Holder
Go! Calendars & Games
06.2023 - 01.2024
Inside Lawn and Garden Sales Associate
Lowe’s Home Improvement LLC
05.2022 - Current
Bachelor of Arts - Psychology
University of Arizona
High School Diploma -
Lehman High School
Similar Profiles
Anita StanleyAnita Stanley
Front End Supervisor at Lowe’s Home ImprovementFront End Supervisor at Lowe’s Home Improvement
Ethan WeisloEthan Weislo
Outside Lawn & Garden Sales Associate at Lowe’s Home ImprovementOutside Lawn & Garden Sales Associate at Lowe’s Home Improvement
Marqui GuruleMarqui Gurule
Project support specialist at Lowe’s Home ImprovementProject support specialist at Lowe’s Home Improvement
Aidet OrtizAidet Ortiz
Corporate Accounting Associate at Endeavor Real EstateCorporate Accounting Associate at Endeavor Real Estate
Brenna McQuienBrenna McQuien
Lead Toddler Teacher at Child Inc. Head Start ProgramLead Toddler Teacher at Child Inc. Head Start Program