MARTA DAWSON
Kimberly,USA
Summary
Outgoing, dependable, and organized individual experienced in customer service, with excellent communication skills and a strong work ethic. Positive attitude, and happy team player with exceptional interpersonal skills, outstanding teamwork attitude, and time management abilities. I thrive in accomplishing goals and completing deadlines. I'm excited to become a team player in a great team setting.
Overview
38
38
years of professional experience
Work History
Dental Receptionist
Pheasant Cove Dental
Kimberly, ID
12.2023 - 03.2025
- Managed front desk daily tasks, including greeting and checking in patients, answering phones and scheduling appointments, collecting payments, and preparing deposits in a timely and accurate manner.
- Gathered patient medical information, dental health history, x-rays, and premedication status.
- Processed referrals to specialists when required by the dentist.
- Troubleshot and diffused patient situations, complaints, and concerns.
- Worked effectively in a team environment to make the workplace more productive.
Patient Access Specialist 2
St. Luke's Orthopedic, Spine, & Plastic Surgery
Twin Falls, ID
10.2007 - 12.2023
- Assist patients, workers' compensation insurances, and nurse case managers with obtaining medical records in a timely manner and with accuracy, following HIPAA regulations and procedures.
- Initiate the misfile process when required for errors and notes.
- Scanning and indexing patient forms, insurance/workers' compensation forms, disability, and FMLA paperwork.
- Scanning and indexing physician surgery pictures into EPIC/EMR patient charts.
- Researching and troubleshooting forms and medical documentation to determine the accurate destination.
- Greeted patients and visitors in person or on the telephone, answered inquiries, and provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
Site Manager
Intermountain Spine & Orthopedics
Twin Falls, ID
03.2006 - 10.2007
- Managed daily schedule of Dr. David Christensen, front office staff, and clinical staff.
- Registered, scanned, and indexed patient paperwork, collected, and reconciled monies for the daily drop.
- Verified insurance benefits, work comp, pre-authorizations, surgery scheduling, surgery block times, and surgical equipment reps.
- Coordinated workflow between the clinical setting and the hospital to ensure patient safety and the accuracy of scheduled procedures and surgeries.
Surgery HUC Health Unit Coord
Tri-City Medical Center
Oceanside, CA
01.2001 - 02.2006
- Acted as a liaison between surgery staff, physicians, reps, and orderlies.
- Organized patient records, charts, and medical clearances in an orderly and timely manner.
- Scheduled surgeries and add-on cases for physicians, and wrote the next day's surgery schedule on the whiteboard.
- Prepared patient pre-op paperwork, consents, tests, and labs for next-day surgery.
Appeals and Grievances Coord
IHC Intermountain Healthcare
Salt Lake City, UT
06.1997 - 12.2000
- Collaborated with other departments within the organization to identify potential solutions for resolving customer disputes.
- Assessed customer complaints to determine eligibility for appeal or grievance filing timelines.
- Monitored progress made toward resolving appealed cases.
- Facilitated communication between customers and internal teams working on their cases.
- Prepared written responses to customers regarding the status of their appeal or grievance filing.
- Researched case files to ensure the accuracy of information prior to making decisions on appeals or grievances.
Pre-Authorization Rep
IHC Intermountain Healthcare
Salt Lake City, Utah
04.1995 - 06.1997
- Reviewed and verified patient information to ensure accuracy of insurance authorizations.
- Researched insurance coverage details for patients to determine authorization requirements.
- Created, tracked, and maintained accurate records of all authorization requests.
Pre-Authorization Rep
Medical Innovations, Inc.
Seal Beach, California
06.1994 - 04.1995
- Reviewed and verified patient information to ensure the accuracy of insurance authorizations.
- Researched insurance coverage details for patients to determine authorization requirements.
- Created, tracked, and maintained accurate records of all authorization requests.
Registration Clerk/PBX Operator
Bellwood General Hospital
Bellflower, California
06.1987 - 06.1994
- Operated the PBX switchboard to route incoming calls to the appropriate personnel.
- Performed administrative duties such as copying, faxing, and filing documents.
- Complied and organized data to facilitate case reviews.
Education
High School Diploma -
Minico High School
Rupert, ID05-1987
Some College (No Degree) -
Cypress College
Cypress, CASkills
- Excellent Customer Service
- Problem Solving/Conflict Resolution
- EMR Proficient
- Medical Terminology
- Detail Oriented/Organized
- Positive Team Player
Timeline
Dental Receptionist
Pheasant Cove Dental
12.2023 - 03.2025
Patient Access Specialist 2
St. Luke's Orthopedic, Spine, & Plastic Surgery
10.2007 - 12.2023
Site Manager
Intermountain Spine & Orthopedics
03.2006 - 10.2007
Surgery HUC Health Unit Coord
Tri-City Medical Center
01.2001 - 02.2006
Appeals and Grievances Coord
IHC Intermountain Healthcare
06.1997 - 12.2000
Pre-Authorization Rep
IHC Intermountain Healthcare
04.1995 - 06.1997
Pre-Authorization Rep
Medical Innovations, Inc.
06.1994 - 04.1995
Registration Clerk/PBX Operator
Bellwood General Hospital
06.1987 - 06.1994
High School Diploma -
Minico High School
Some College (No Degree) -
Cypress College
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