MARTA DE LA CRUZ MARRERO
Sahuarita,AZ
Summary
Accomplished hospitality professional with over 20 years of experience in luxury hotel and lifestyle restaurant operations, including The Ritz-Carlton and premium venues. Known for driving operational excellence, exceeding financial targets, and developing award-winning teams. Proven success in multi-outlet management, banquet and event execution, and beverage innovation. Adept at improving guest satisfaction, streamlining operations, and inspiring staff to achieve results in alignment with brand standards and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Operations Manager
The Ritz-Carlton Dove Mountain
03.2025 - Current
- Manage 3 outlets and 30 employees
- Trained, supervised and motivated employees to enhance customer service and encourage repeat business.
- Reduced food, liquor and supply costs 5% by implementing standards and inventory control.
- Re Build Room service operation with new processes and procedures with a new team on board
- Re structured services and training to all the 3 outlets.
- Achieve 100% employee satisfaction
- Increased breakfast sales by 13.4% with the implementation of daily trainings and incentive programs
- Coffee shop sales increased by 10% due to changing the menu offerings.
General Manager
The Wilder, Knallhart Group
05.2024 - 12.2024
- - Directed all aspects of a high-volume lifestyle venue; led financial planning, cost controls, and team engagement.
- - Implemented monthly training and performance evaluations, enhancing team morale and service quality.
- - Introduced new happy hour and menu concepts, driving a 10% increase in sales within four months.
Food & Beverage Operations Manager
The Ritz-Carlton
12.2021 - 05.2024
- - Managed four outlets and banquet operations, generating record-breaking revenue of $17.2M and profit of $4.5M.
- - Oversaw 150 employees and 4 managers; achieved best-in-brand metrics including 18.08% beverage cost.
- - Exceeded profit targets by $363K and elevated guest satisfaction through product enhancements.
- Develop a new outlet called Beach service with the all the strategic and operational implementation
- Recreation increased 15% in sales due to beach service
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
Corporate Beverage Task Force Manager
The Ritz-Carlton Yacht Collection
01.2023 - 02.2023
- Selected by Marriott corporate for elite task force, improving beverage quality and guest experience. Supported pre-opening beverage operations and global beverage standard implementation.
- Trained staff and led initiatives to improve brand perception and guest satisfaction.
- Trained staff on luxury beverage program, enhancing service standards and customer
satisfaction. - Led training sessions on high-end cocktails, achieving measurable service quality
improvements. - Developed and executed beverage strategies, significantly boosting customer satisfaction
Assistant Restaurant Manager
The Ritz-Carlton
05.2018 - 12.2021
- - Led beverage training programs and menu strategies; collaborated globally on innovation and service excellence.
- Managed team of up to 150 restaurant staff, maintaining exceptional customer service and quality standards.
- Created a new on boarding program for better training to new hires
Task Force Food & Beverage Manager
The Ritz-Carlton
06.2019 - 10.2019
- - Hand-selected for corporate task force; developed new recipes and training, improving guest satisfaction by 5%.
- Managed F&B operations at two Ritz-Carlton locations and EDITION property,
enhancing efficiency and service quality. - Implemented cost-saving strategies, boosting profit margins significantly.
- Led cross-property initiatives, optimizing resource allocation and operational
processes. - Collaborated with teams to achieve measurable improvements in service delivery and guest experience.
Acting Restaurant General Manager
The Ritz-Carlton
09.2018 - 12.2018
- - Led operations during GM's absence, enhanced guest experience and staff performance.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Certificate - Hospitality and Management
Florida International University
Florida Gardens, FL03.2021
Some College (No Degree) - Physical Education Teaching and Coaching
Universidad Del Este
Puerto Rico Skills
- - Multi-Outlet F&B Leadership ($17M Revenue)
- - High-Volume Team Management (150 Associates)
- - Luxury Service Standards (FORBES, Ritz-Carlton)
- - Budgeting Cost Control Profit Optimization
- - Beverage Strategy Menu Engineering
- - Banquets & Event Execution
- - Guest Satisfaction Quality Assurance
- - Corporate Task Force & Pre-Opening Experience
- - Systems: MICROS, EMC, ATLAS, MS Office Suite, Birch street, WORD, EXEL, POWER POINT
- Food safety cost controls
Certification
- - ServSafe Manager (Valid through Feb 2026)
- - TIPS Alcohol Certification (Current)
Awards
- SABRE Global Discipline Award, Marriott International (2018), - Five Star Winner, The Ritz-Carlton (2017), - Rising Star Nominee, The Ritz-Carlton (2017), - Leader of the Fourth Quarter, The Ritz-Carlton (2020)
Timeline
Food and Beverage Operations Manager
The Ritz-Carlton Dove Mountain
03.2025 - Current
General Manager
The Wilder, Knallhart Group
05.2024 - 12.2024
Corporate Beverage Task Force Manager
The Ritz-Carlton Yacht Collection
01.2023 - 02.2023
Food & Beverage Operations Manager
The Ritz-Carlton
12.2021 - 05.2024
Task Force Food & Beverage Manager
The Ritz-Carlton
06.2019 - 10.2019
Acting Restaurant General Manager
The Ritz-Carlton
09.2018 - 12.2018
Assistant Restaurant Manager
The Ritz-Carlton
05.2018 - 12.2021
Certificate - Hospitality and Management
Florida International University
Some College (No Degree) - Physical Education Teaching and Coaching
Universidad Del Este
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