Marta Gamboa
Van Nuys,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
XPERIENCE Restaurant Group
Knott Avenue, CA
11.2016 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
Manager of Operations
Real Mex Restaurants
Knott Avenue, CA
01.2010 - 11.2016
- Motivated and led team members to work together to achieve targets.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Investigated customer complaints related to product and service quality or delivery issues.
Education
High School Diploma -
Grant High School
Los Angeles, CA06.2009
Some College (No Degree) - Business Administration
Los Angeles City College
Los Angeles, CASkills
- Call Management
- Escalation management
- High-energy attitude
- Customer Relations
- Leadership Training
- Customer Service
- Team Management
- Microsoft Office
- Friendly, Positive Attitude
- Planning & Organizin
- Problem Identification and Analysis
- Verbal and Written Communication
Timeline
Customer Service Manager
XPERIENCE Restaurant Group
11.2016 - Current
Manager of Operations
Real Mex Restaurants
01.2010 - 11.2016
High School Diploma -
Grant High School
Some College (No Degree) - Business Administration
Los Angeles City College
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