Marta Hozack
Houston
Summary
Dedicated healthcare professional with 5+ years of experience in patient advocacy, customer service, and EHR system navigation. Skilled in guiding patients through complex processes, improving service workflows, and supporting digital tools such as Epic, MyChart, and UHC platforms. Known for strong communication, empathy, and the ability to manage high‑volume tasks with accuracy, organization, and full HIPAA compliance.
Overview
4
4
years of professional experience
Work History
Care Advisor
UnitedHealthcare
houston
07.2023 - Current
- Managed caseload of 600+ members, providing benefits guidance and coordinating care to resolve issues effectively.
- Utilized UHC systems (ISET, iCUE, SENS, PHMC, One Healthcare ID, CAMS, CDB) to research and document member needs, ensuring comprehensive support.
- Delivered compassionate service while ensuring accuracy and compliance with quality standards and HIPAA regulations.
Patient Support Specialist
Elite Groups (San Mateo)
08.2025 - 01.2026
- Facilitated MyChart setup, troubleshooting, and appointment scheduling to enhance patient access to care.
- Supported providers with Epic, EHR navigation, and resolved workflow or system issues.
- Coordinated communication between patients and clinics while ensuring accurate documentation and HIPAA compliance.
Mental Health Advocate
Seattle Children’s Hospital
Seattle
07.2022 - 01.2023
- Monitored patient safety, recorded vitals, documented behavioral observations to enhance clinical decision‑making.
- Tracked patient progress and communicated changes in condition to assist care teams effectively.
- Maintained safe, therapeutic environment while supporting patients through daily routines and treatment plans.
Education
Bachelor of Science - Psychology
University of Washington
Seattle, WA07-2023
Skills
- Epic EHR
- MyChart
- HIPAA Compliance
- ISET
- iCUE
- SENS
- Problem Solving
- Critical Thinking
- Multitasking
- Team Collaboration
- Clear Communication
- Active listening
Timeline
Patient Support Specialist
Elite Groups (San Mateo)
08.2025 - 01.2026
Care Advisor
UnitedHealthcare
07.2023 - Current
Mental Health Advocate
Seattle Children’s Hospital
07.2022 - 01.2023
Bachelor of Science - Psychology
University of Washington