Summary
Overview
Work History
Education
Skills
Timeline
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Marta Lawrence

Sr. Director Strategy And Operations/Chief Of Staff To EVP Of Solutions | Linkedin.com/in/martahlawrence/
Indianapolis

Summary

Trusted executive partner and strategic operator with 15+ years scaling product, GTM, and operations in complex, high-growth environments. AI-native thinker with deep enterprise experience, eager to bring structure, speed, and creativity to voice-first AI.

Overview

20
20
years of professional experience

Work History

Sr. Director, Strategy & Operations / Chief of Staff to EVP, Solutions

Salesforce
04.2021 - Current

Strategic Advisor to Senior Executives

  • Trusted executive partner supporting the $5 billion Salesforce Digital organization (Marketing Cloud + Commerce Cloud). Operated as a strategic generalist and execution specialist — bridging Product, Sales, Marketing, and Ops to drive enterprise-wide growth.
  • Drove cross-functional strategic planning for Salesforce Digital, aligning executive vision with scalable execution across multiple organizations.
  • Established global operating cadences and quarterly checkpoints to drive accountability across Sales, Product, Marketing, and Operations.
  • Acted as the “connective tissue” leader — frequently tapped by executive teams to solve unstructured, mission-critical problems, turning chaos into structure and structure into momentum.

Scale-Oriented Systems Builder

Account Engagement

  • Led one of Salesforce’s most complex GTM integrations — merging Account Engagement into Marketing Cloud with an aggressive timeline and high operational risk, resulting $100M uplift to product in a single fiscal year.
  • Transitioned $224M in Account Engagement ACV and 5,000+ pipeline opportunities to the new model in under 90 days.
  • Resolved field resistance, quoting misalignment, and ownership ambiguity through transparent communication, field enablement, and org-wide coordination across 20+ departments and 6 global regions.

Data Cloud

  • Took point during a failed rollout of Salesforce Data Cloud — where consumption credits couldn’t be measured, renewals stalled, and field trust eroded.
  • Convened a cross-functional working group to identify blockers, rebuild strategy, and relaunch the product with clarity and momentum.
  • Transformed Data Cloud into Salesforce’s fastest-growing product, using a scalable blueprint now reused across product and distribution organizations.
  • Created anchor use case libraries tied to actions and business value, not features — giving sellers and customers clarity and confidence.
  • Launched Spark+, a scalable discovery and positioning motion, paired with a Digital SE Certification Program to equip SEs and AEs.
  • Led provisioning and rollout strategy that built real-world familiarity with Data Cloud before monetization.
  • Seeded Data Cloud in over 1,000 Salesforce accounts in FY24, and saw compounding usage rates that laid the groundwork for scalable consumption.
  • Designed and executed a formal POC and pilot program to de-risk adoption for skeptical enterprise buyers, delivering a 75% win rate and $13.8M in closed ACV.
  • Developed and launched the Data Cloud Overage Program, resulting in $3M in immediate ACV after program launch.

Sr. Product Marketing Manager, Customer Success

DocuSign
08.2020 - 04.2021
  • Developed and executed the GTM strategy for the global Services org, aligning messaging and launch strategy across Product, Marketing, and Sales.
  • Built value narratives around Services offerings, contributing to greater customer retention and upsell potential.

Sr. Manager, Product Marketing (Marketing Cloud Industry Solutions)

Salesforce
02.2019 - 08.2020
  • Led GTM efforts for Manufacturing, Financial Services, and HLS verticals.
  • Aligned cross-functional teams on messaging, field enablement, and campaign development.

Sr. Manager, Sales Onboarding (Marketing Cloud)

Salesforce
02.2017 - 02.2019
  • Owned global AE onboarding for Marketing Cloud; created scalable ramp framework that reduced time-to-first-deal and improved retention.
  • Collaborated across Enablement, Product, and Sales to ensure alignment with GTM strategy.

Sr. Customer Marketing Manager

Salesforce
06.2015 - 02.2017
  • Developed executive-level storytelling and advocacy programs that fueled marketing campaigns and informed GTM narratives.
  • Created high-impact assets (case studies, thought leadership) that accelerated pipeline and deepened customer relationships.

Sr. Communications Analyst (IT)

Salesforce
08.2014 - 06.2015
  • Led internal communications and enablement for major IT initiatives, driving org-wide adoption through effective messaging.
  • Developed training and messaging frameworks that improved awareness, engagement, and program compliance.

Associate Director, Strategic Communications

National Collegiate Athletic Association (NCAA)
01.2006 - 01.2014
  • Directed national communication, media strategy, and executive messaging.
  • Launched social impact campaigns across Final Four host cities, reaching 250,000+ students.

Education

MA - Industrial-Organizational Psychology

Harvard University
05-2027

BPhil - Interdisciplinary Studies

Miami University (Ohio)

Executive Certificate - Women’s Leadership

Yale School of Management

Graduate Certificate - Organizational Behavior

Harvard

Skills

Executive Strategy: 15 years in strategic planning and decision support in high-growth environments

Timeline

Sr. Director, Strategy & Operations / Chief of Staff to EVP, Solutions

Salesforce
04.2021 - Current

Sr. Product Marketing Manager, Customer Success

DocuSign
08.2020 - 04.2021

Sr. Manager, Product Marketing (Marketing Cloud Industry Solutions)

Salesforce
02.2019 - 08.2020

Sr. Manager, Sales Onboarding (Marketing Cloud)

Salesforce
02.2017 - 02.2019

Sr. Customer Marketing Manager

Salesforce
06.2015 - 02.2017

Sr. Communications Analyst (IT)

Salesforce
08.2014 - 06.2015

Associate Director, Strategic Communications

National Collegiate Athletic Association (NCAA)
01.2006 - 01.2014

Executive Certificate - Women’s Leadership

Yale School of Management

Graduate Certificate - Organizational Behavior

Harvard

MA - Industrial-Organizational Psychology

Harvard University

BPhil - Interdisciplinary Studies

Miami University (Ohio)
Marta LawrenceSr. Director Strategy And Operations/Chief Of Staff To EVP Of Solutions | Linkedin.com/in/martahlawrence/