Marta Lopez
Arlington,Tx
Summary
Bilingual professional (English and Spanish) with over 15 years of experience in hotel housekeeping, specializing in team management and operational efficiency. Demonstrated expertise in budget management and scheduling, ensuring optimal resource allocation and timely task completion. Committed to fostering a positive work environment that promotes employee satisfaction and productivity. Proficient in Microsoft Excel and Word with a strong desire to learn and enhance technical skills further. Dedicated to delivering high-quality service and contributing to the success of the hotel.
Overview
12
12
years of professional experience
Work History
Executive Housekeeper
Hilton Garden Inn (Managed by Schulte Hospitality)
08.2022 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
Housekeeping Supervisor
La Quinta by Wyndham
01.2016 - Current
- Readied rooms promptly by maintaining list of prospective checkouts
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Prioritized rooms and spaces requiring immediate attention
- Complied with corporate required purchasing policies and controls for outside vendor services
- Conducted in-service training and orientation for new employees
- Attended staff meetings and communicated company policies and priorities to staff
- Kept records of work assignments, documented personnel actions and issued periodic reports
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Advised front desk about cleaned and inspected rooms ready for occupation
- Checked staff cleaning to verify conformance with strict housekeeping quality standards
- Hired, onboarded and trained new housekeeping staff
- Scheduled housekeepers according to coverage needs and available housekeeping budget
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming and wiping surfaces
- Developed techniques to reduce team cleaning time while upholding established quality guidelines
- Enforced team compliance with safe handling, use and storage procedures for hazardous chemicals
- Promoted to housekeeping leader and supervised 8-member housekeeping crew
- Maintained cleaning equipment in good operable condition
- Earned high scores on customer surveys by thoroughly cleaning premises.
Third Shift Manager
7-11
10.2014 - 01.2016
- Led cross-functional projects and identified and solved complex problems across business spectrum
- Drove shrink results through compliance with guidelines and handled safety, loss prevention and cash-handling procedures
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies
- Performed facility checks to verify cleanliness and client safety
- Managed employee performance through disciplining, coaching and counseling
- Tracked labor, sales and inventory and managed operations to maximize returns
- Improved employee skills, increased team value and cultivated leadership potential.
Housekeeper
La Quinta Inns and Suites
08.2012 - 10.2014
- Dusted and polished furniture, appliances and electronics
- Completed surface sanitization, deep cleaning and window washing
- Inventoried rooms to identify supply needs and coordinate workflow accordingly
- Verified security of units upon entry and exit
- Notified management of restocking needs for supplies, linens and consumables
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming and wiping surfaces
- Emptied wastebaskets and trashcans
- Cleaned and dusted rugs, upholstery and draperies
- Cleaned and serviced housekeeping equipment and replenished supply inventory
- Emptied trashcans and moved waste to appropriate receptacles
- Reduced cleaning time while strictly maintaining cleaning standards and quality guidelines
- Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences
- Maintained safety standards by wearing gloves and protective clothing
- Recognized by employer for exhibiting impeccable cleaning standards
- Carried linens, towels, personal care items and cleaning supplies using wheeled carts
- Performed special and routine cleaning and maintenance
- Disinfected equipment and supplies using germicides or steam-operated sterilizers
- Kept spaces clean and orderly with frequent light attention to dusting, removing trash and tidying pillows and bedding
- Immediately reported found items to management to get them back to rightful owners.
Education
GED -
Permian High School
Odessa, TxSkills
- Employee training
- Quality assurance
- Health and safety compliance
- Customer service
- Performance evaluation
- Bloodborne pathogen knowledge
- Chemical cleaning
- Commercial and residential cleaning
- Improve team performance
- Motivate staff
- Maintain records
- Resolve complaints
- Organize work schedules
- Inspect work
- Time Management
- Customer relations
- Attention to Detail
- Task Delegation
- Inventory Control
- Health and Safety Regulation
Timeline
Executive Housekeeper
Hilton Garden Inn (Managed by Schulte Hospitality)
08.2022 - Current
Housekeeping Supervisor
La Quinta by Wyndham
01.2016 - Current
Third Shift Manager
7-11
10.2014 - 01.2016
Housekeeper
La Quinta Inns and Suites
08.2012 - 10.2014
GED -
Permian High School
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