MARTA MARTINEZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
Call Center Sales Representative
Barefoot Billy's
Key West, FL
08.2024 - Current
- Answered inbound calls efficiently and handled customer inquiries regarding services, reservations, and tours.
- Resolved customer concerns and facilitated quick resolutions, ensuring an excellent customer experience.
- Accurately processed reservations and updated customer information in company systems.
- Maintained a thorough knowledge of tour options, seasonal promotions, and policies to provide accurate information and upsell relevant services.
General Manager
Airport Van Rental
Denver, CO
01.2023 - 07.2024
- Achieved a 20% increase in office revenue and a 25% decrease in operational costs through consistent focus on driving results and improvement.
- Reduced vehicle downtime by 25% by implementing a proactive maintenance schedule, and establishing great vendor relationships resulting in 20% increase in vehicle utilization.
- Utilized data-driven insights to increase revenue by 18% through more targeted pricing strategies and demand forecasting.
- Implemented comprehensive HR policies and training programs, resulting in a 20% reduction in staff turnover.
- Optimized staffing schedules, reducing labor costs by 60% and achieving a 25% increase in employee productivity.
General Manager
Medicinal Wellness Center
Mountain View, CO
07.2017 - 11.2022
- Successfully managed a team of 25 employees, 2 assistant managers and 4 floor supervisors, providing leadership, training, and performance evaluations
- Implemented effective strategies that resulted in consistently exceeding daily sales targets, with average daily sales surpassing $40,000
- Built strong relationships with customers, vendors, and owners through excellent communication and interpersonal skills
- Developed and implemented staff training programs to improve product knowledge, sales techniques, and customer satisfaction
Beauty Manager (General Manager)
Sephora
Multiple Locations
02.2008 - 06.2017
- Successfully led startup and grand opening of 2 new stores including hiring, training beauty consultants and setting up sales floor and back room
- Cultivated an environment centered around an in-depth knowledge of product and promotions to help explain value and build brand loyalty
- Motivated and inspired the store team to exceed sales goals and uphold brand standards by modeling expectations, recognizing outstanding performance and maintaining a focus on team development
- Directed payroll and scheduling strategies in alignment with budgets
Education
Bachelor’s Degree - Product Management
University of Economics
Poznan06.2004
Additional Information
• Coaching and Motivating 2008
• Conflict resolution 2009
• Reiki Master 2011
• Clinical Cupping Therapy 2022
• Clinical Aromatherapy 2022
• Crystal Healing 2024
• Master Herbalist 2024
• Yoga Instructor - enrolled
• Naturopathy - enrolled
• Life Coach - enrolled
Languages
Polish
Native/ Bilingual
English
Full Professional
Timeline
Call Center Sales Representative
Barefoot Billy's
08.2024 - Current
General Manager
Airport Van Rental
01.2023 - 07.2024
General Manager
Medicinal Wellness Center
07.2017 - 11.2022
Beauty Manager (General Manager)
Sephora
02.2008 - 06.2017
Bachelor’s Degree - Product Management
University of Economics
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