Marta Martins
Newark,NJ
Summary
Dynamic multi-lingual professional with a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles, from managing a restaurant to excelling in office management at a law firm.
Adept at fostering positive client relationships and improving efficiency. I bring a blend of great customer service and organizational skills and consistently deliver exceptional services and operational excellence without compromising quality.
Overview
13
13
years of professional experience
Work History
House Cleaner
Self Employed
08.2019 - Current
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
Office Manager/Assistant Paralegal
Law Offices Of Gerard DeSapio
07.2015 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Prepared, revised and finalized letters, legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Retail Sales Associate
Unique Temptations/Ferry Wireless
09.2013 - 06.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Restaurant Manager
7 Burritos Restaurant
08.2011 - 06.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained clean and organized dining areas for optimal guest experience.
- Adapted quickly to changing demands during peak hours, executing multiple orders simultaneously without sacrificing quality or attention to detail.
- Trained new staff in proper techniques, safety procedures, and sanitation standards.
Education
High School Diploma -
East Side High School
Newark, NJ06.2013
Skills
- Bilingual (English/Portuguese/Spanish)
- Bilingual Writing
- Cleaning and sanitization
- Customer Engagement/Service
- Organizational Skills
- Office/Team Management
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Inventory control and record keeping
- Point of Sale (POS) system operation
Timeline
House Cleaner
Self Employed
08.2019 - Current
Office Manager/Assistant Paralegal
Law Offices Of Gerard DeSapio
07.2015 - 08.2017
Retail Sales Associate
Unique Temptations/Ferry Wireless
09.2013 - 06.2015
Restaurant Manager
7 Burritos Restaurant
08.2011 - 06.2013
High School Diploma -
East Side High School