Summary
Overview
Work History
Education
Skills
Timeline
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Marta Moss

Westland,MI

Summary

Dynamic and results-driven professional with extensive experience at Delta Air Lines, excelling in customer service and collaborative teamwork. Proven ability to enhance passenger satisfaction through effective communication and attention to detail, while maintaining safety and compliance. Recognized for fostering a positive atmosphere and resolving conflicts with diplomacy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Flight Attendant

Delta Air Lines, Inc.
03.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Manager's Assistant

Little Azios
02.2020 - 02.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Restaurant Owner

2 Boys Bar B Que
08.2016 - 09.2018
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Maintained positive relationships with local community and government officials.
  • Set employee schedules, delegated work, and monitored food quality and service performance.

Flight Attendant

Delta Air Lines, Inc
09.1989 - 05.1997
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Ensured safety and comfort of customers onboard aircraft.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Education

Bachelor of Arts - Psychology

The University of Georgia
Athens, Georgia
05-1988

Skills

  • Collaborative teamwork
  • Effective time management
  • Polished professional image
  • Strong verbal and non-verbal communication
  • Team coordination
  • Brand marketing
  • Understanding company culture
  • Strong work ethic
  • Customer service
  • Attention to detail

Timeline

Flight Attendant

Delta Air Lines, Inc.
03.2024 - Current

Manager's Assistant

Little Azios
02.2020 - 02.2024

Restaurant Owner

2 Boys Bar B Que
08.2016 - 09.2018

Flight Attendant

Delta Air Lines, Inc
09.1989 - 05.1997

Bachelor of Arts - Psychology

The University of Georgia

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