Marta Naraghi
Port Saint Lucie,FL
Summary
Dynamic Business Analyst with a proven track record at Centene, optimizing workflow processes and enhancing customer satisfaction. Skilled in healthcare analytics and problem-solving, I excel in translating complex business needs into actionable solutions, leading to operational excellence. Demonstrated leadership in team collaborations and a keen ability to improve business processes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Business Analyst
Centene
10.2022 - Current
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Enrollment Processor
Sunshine Health Centene
02.2013 - 10.2022
- Investigated issues and created solutions for new customers.
- Maintained detailed and accurate records between multiple databases and programs.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Member Service Representative
Sunshine Health Centene
11.2011 - 02.2013
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained up-to-date knowledge of product and service changes.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Service Representative
United Healthcare Group
10.2005 - 08.2010
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ06-2026
Skills
- HIPAA Compliance
- Healthcare Analytics
- Team Leadership
- Microsoft Excel
- Business process improvement
- Medicaid Regulations
- Clinical Data Management
- Problem-Solving
- Data and Analytics
- Customer Communication
Languages
Spanish
Full Professional
Timeline
Business Analyst
Centene
10.2022 - Current
Enrollment Processor
Sunshine Health Centene
02.2013 - 10.2022
Member Service Representative
Sunshine Health Centene
11.2011 - 02.2013
Member Service Representative
United Healthcare Group
10.2005 - 08.2010
Associate of Science - Health Administration
University of Phoenix
Similar Profiles
Jennie ZautnerJennie Zautner
Business Analyst at CenteneBusiness Analyst at Centene
Rachel JonesRachel Jones
Pharmacy Technician Care Advocate at CentenePharmacy Technician Care Advocate at Centene
Julie ColeJulie Cole
Lead Pharmacy Technician (Appeals) at CenteneLead Pharmacy Technician (Appeals) at Centene
Deniece WilliamsDeniece Williams
Registered Nurse at CenteneRegistered Nurse at Centene
Khaygen BlakeyKhaygen Blakey
Employee at Blissful DreamsEmployee at Blissful Dreams