Marta Nava
Claremore,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Coach
Walmart
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Seasonal Team Lead
Walmart
02.2023 - 02.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Created and managed project plans, timelines and budgets.
Apparel Team Lead
Walmart
02.2022 - 02.2023
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Led daily coaching, and feedback sessions.
Apparel Sales Associate
Walmart
08.2021 - 02.2022
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Overnight Stocker
Walmart
01.2020 - 08.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Stocked designated items on shelves, end caps and displays.
Apparel Department Manager
Walmart
10.2017 - 01.2020
- Assisted in implementation and maintenance of planograms.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Mentored and guided employees to foster proper completion of assigned duties.
Automotive Sales Associate
Walmart
07.2016 - 10.2017
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Outlined sales, warranty and service procedures.
- Completed fluid checks on automobiles.
Cashier
Walmart
08.2015 - 07.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Minor Alcohol Sales Auditor
ABLE Commission
03.2015 - 05.2015
- Recorded facts to prepare reports documenting incidents and activities.
- Initiated collaboration between community members and police department to strengthen communication and trust.
Security Guard
Tulsa Tech
02.2014 - 02.2014
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Interacted assertively but non-confrontationally with personnel and general public.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises by foot.
Education
Optician
Penn Foster Career School
Scranton, PADiploma Of College Studies - General Studies
Sophia Learning LLC
USA08.2019
High School Diploma -
Owasso High School
Owasso, OK05.2016
Criminal Justice
Tulsa Technology Center - Peoria
Tulsa, OK05.2015
Skills
- Training Initiatives
- Exceeding Customer Expectations
- Store Policies and Procedures
- Goal-Driven
- Adaptable and Flexible
- Time Management
- Spanish Interpreting
- Team Meetings
Languages
Spanish
Native or Bilingual
Timeline
Coach
Walmart
04.2024 - Current
Seasonal Team Lead
Walmart
02.2023 - 02.2024
Apparel Team Lead
Walmart
02.2022 - 02.2023
Apparel Sales Associate
Walmart
08.2021 - 02.2022
Overnight Stocker
Walmart
01.2020 - 08.2021
Apparel Department Manager
Walmart
10.2017 - 01.2020
Automotive Sales Associate
Walmart
07.2016 - 10.2017
Cashier
Walmart
08.2015 - 07.2016
Minor Alcohol Sales Auditor
ABLE Commission
03.2015 - 05.2015
Security Guard
Tulsa Tech
02.2014 - 02.2014
Optician
Penn Foster Career School
Diploma Of College Studies - General Studies
Sophia Learning LLC
High School Diploma -
Owasso High School
Criminal Justice
Tulsa Technology Center - Peoria
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