Marta Oquendo
PineHill,New Jersey
Summary
Dedicated behavioral health professional proficient in patient monitoring and crisis intervention. Collaborates effectively with multidisciplinary teams to develop individualized care plans, ensuring optimal patient outcomes. Maintains accurate electronic documentation while providing compassionate support during challenging situations.
Overview
21
21
years of professional experience
Work History
Behavorial Assistant
Northbrook Health & Rehabilitation Center
Blackwood, New Jersey
03.2024 - Current
- Monitored patient behavior and reported observations to the clinical team.
- Provided emotional support to patients during challenging situations.
- Facilitated group therapy sessions under the guidance of licensed professionals.
- Provided crisis intervention services including de-escalation techniques.
- Facilitated group activities such as art therapy, music therapy, and recreational activities.
- Assisted patients with daily living activities and personal care needs.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families about coping strategies and available resources.
- Documented patient progress and maintained accurate records in electronic systems.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Observed clients' behavior during individual or group sessions to ensure safety of all parties involved.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Monitored premises to ensure safety and security of all individuals.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded to incidents and emergencies, ensuring proper protocol was followed.
- Maintained accurate logs of incidents, observations, and daily activities.
- Assisted in training new security personnel on policies and procedures.
Stocker
CVS Distribution
01.2017 - Current
- Stocked merchandise cases onto shelves for order selectors to ensure timely order fulfillment.
- Read merchandise orders from a RF unit which will include: item locations, descriptions, and quantity needed.
- Prepared and organized product cases by cutting box tops and removing inner packaging for efficient access.
- Move boxes of merchandise (up to 30-50 pounds) using safe lifting techniques.
- Cross-trained in various warehouse operations to enhance team versatility and support workflow continuity.
- Physical requirements include constantly standing, bending, reaching and climbing stairs.
Enviromental Service
Cooper Hospital
Camden, NJ
03.2012 - 12.2018
- Sanitized patient rooms and public areas to uphold health standards.
- Performed housekeeping tasks to maintain cleanliness and order.
- Executed daily housekeeping duties to ensure safe and clean environments.
- Maintained cleanliness in patient rooms and common areas to support patient health and well-being.
- Utilized specialized cleaning equipment to ensure thorough sanitation standards.
- Disposed of hazardous materials following safety protocols and regulations.
- Inspected areas for cleanliness and reported maintenance issues promptly.
- Ensured compliance with infection control policies in all cleaning activities.
Hair Assistant
Wendy Williams Show
01.2012 - 12.2012
- Designed unique hairstyles tailored to individual patron preferences, enhancing client satisfaction.
- Specialized in dressing hair according to latest style, period, or character portrayal, following instructions of the patron.
- Studied facial features of patron or performing artist and arranged, shaped, and trimmed hair to achieve desired effect, using fingers, combs, barber scissors, hair-waving solutions, hairpins, and other accessories.
- Dyed, tinted, bleached, or curled hair for clients.
- Created and arranged hairpieces for various events, ensuring they matched client specifications.
- Scheduled and managed hair appointments and fittings, optimizing workflow and client experience.
- Managed inventory of hair products and equipment for daily shows.
- Investigated and analyzed current hair trends to inform and inspire creative direction for shows.
- Informed clients on healthy hygiene practices to keep hair and scalp clean and healthy without imposing undue stress from excessive product application.
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss, or damage due to poor treatment or excessive exposure to elements.
Program Assistant
Lenox Hill Mental Health Shelter
01.2011 - 12.2011
- Coordinated and performed specialized data processing tasks for the program/department based on program needs and contractual requirements. Completed non-specialized tasks, including processing, filing, photocopying, screening incoming calls and visitors, and directing correspondence.
- Analyzes and performs specialized database entry for Representative Payee Accounts, including but not limited to balancing individual client accounts to the general ledger and disbursing monthly accounting summaries to case managers, clients and supervisors.
- Manages and performs specialized clinical case summary updates. Maintains a baseline knowledge of relevant program and service/treatment-related terminology.
- Established relationships with goods and services vendors, serving as liaison between program/department and building management, landlord, maintenance staff, and internal contacts. Resolved routine problems and referred non-routine issues to appropriate channels.
- Developed and maintained filing systems, ensuring accuracy, confidentiality, and consistency of charts and records.
- Assumed a leadership role and maintained a professional demeanor towards coworkers, visitors, clients, supervisors, and other non-personnel.
- Develops and maintains schedules and rosters (conference room, staff, vehicle sign-out, etc.).
- Took on additional responsibilities within the department to contribute to overall program efficiency.
Cashier
Extra Discount
Brooklyn, New York
01.2006 - 12.2006
- Handled cash, credit, and electronic payments in a secure manner.
- Processed customer transactions efficiently and accurately at Extra Discount.
- Assisted customers with inquiries and product selections, improving satisfaction during busy shifts.
- Maintained clean and organized checkout area, facilitating efficient transactions and enhancing customer experience.
- Collaborated with team members to ensure smooth store operations daily.
- Performed cashier duties and managed inventory, supporting overall store operations.
Education
CPR Certified -
01-2023
Medgar Evers College - business management
Medgar Evers College
01-2008
Midway Paris Beauty School - certification of New York State licensed Cosmetologist
Midway Paris Beauty School
Brooklyn, New York01-2007
Franklin High School -
Franklin High School
Somerset, New Jersey01-2006
Skills
- Patient monitoring
- Crisis intervention
- Care plan development
- Electronic documentation
- Healthcare compliance
- Behavioral assessment
- Team coordination
- Safety awareness
- Communication techniques
- Behavior intervention
Timeline
Behavorial Assistant
Northbrook Health & Rehabilitation Center
03.2024 - Current
Stocker
CVS Distribution
01.2017 - Current
Enviromental Service
Cooper Hospital
03.2012 - 12.2018
Hair Assistant
Wendy Williams Show
01.2012 - 12.2012
Program Assistant
Lenox Hill Mental Health Shelter
01.2011 - 12.2011
Cashier
Extra Discount
01.2006 - 12.2006
CPR Certified -
Medgar Evers College - business management
Medgar Evers College
Midway Paris Beauty School - certification of New York State licensed Cosmetologist
Midway Paris Beauty School
Franklin High School -
Franklin High School