Marta Piccioni
Rutherford,NJ
Summary
Italian native speaker, team player, dependable, efficient and able to multitask and self-direct! Motivated seller! Styling and trend analysis! Customer service and customer relations! Communication and brand ambassador! Merchandising and Visual display! Inventory management and stock management! Computer Proficiency
Overview
11
11
years of professional experience
1
1
Certification
Work History
SELLING SUPERVISOR- WOMEN’S DEPARTMENT
Brunello Cucinelli
12.2023 - Current
- Achieve store and individual monthly sales goals.
- Maintain sale floor appearance, implementing all visual merchandise standard collaborating with visual team; overview women’s department (visual standards, sale performance, weekly reports, strategies increment sales)
- Assist and support sale team.
- Customer’s service
DEPARTMENT MANAGER
Etro
09.2022 - 11.2023
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Motivated and trained employees to maximize team productivity. Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
SALES SUPERVISOR
Etro
08.2018 - 09.2022
- Achieve store and individual monthly sales goals, personalized style advice for both Men and Women
- High quality client experience and customer service (garment measurement for alteration, tailor, messenger service, etc.)
- Maintain sale floor appearance, implementing all visual merchandise standard.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
KEY HOLDER SUPERVISOR
Aquazzura
10.2017 - 08.2018
- Provide a personalized and high-quality client experience, meeting, or exceeding client’s expectations.
- Strong and loyal clientele build on personalized style advice, detailed oriented customer service and systematic follow up (weekly and monthly) Meet individual and boutique sales target and consignment goals Maintain sale floor appearance, implementing all visual merchandise standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
SALE ADVISOR
Gianvito Rosi
08.2017 - 11.2017
- Achieve monthly goal, strategizing initiative to increase sales (34% sales increase after the first year)
- Strong and loyal client relationship, focused on a great customer service and periodic follow up (weekly and monthly)
- Experience in Woman's and Man's ready-to-wear and accessories Supported by personalized style advice.
- Maintain sale floor appearance, implementing all visual merchandise standards.
- Increased sales by offering advice on purchases and promoting additional products.
SALES ADVISOR
Roberto Cavalli
11.2015 - 10.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Helped Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Assisted sales team with completing customer transactions and managing issues.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
SALES MANAGER
VBH Luxury
03.2013 - 02.2015
- Develop long-term customer relationships and effectively promote products for high-end luxury companies.
- Achieve sales goals monthly.
- Merchandise the sales floor according to trends and styles Visual Merchandising Inventory management.
INTERN
VBH Luxury
01.2013 - 03.2013
- Liaised with PR firms and showrooms to coordinate the trafficking of samples; aided the fashion and market assistants, editors and creative director with administrative tasks (create inspiration boards, setting up for run-through for editorial shoots, organizing look books , research various topics); sale associate for private sale events.
Education
Bachelor of Arts - Psychology
La Sapienza
Rome, ItalyM.D. - Experimental Psychology
La Sapienza
Rome, ItalySkills
- Sales Strategy Development
- Upselling Strategies
- Team Leadership and Motivation
- Sales Tracking
Certification
Image Consultant Certificate "Image Resource Center of New York" (IRCNY), New York, NY
Timeline
SELLING SUPERVISOR- WOMEN’S DEPARTMENT
Brunello Cucinelli
12.2023 - Current
DEPARTMENT MANAGER
Etro
09.2022 - 11.2023
SALES SUPERVISOR
Etro
08.2018 - 09.2022
KEY HOLDER SUPERVISOR
Aquazzura
10.2017 - 08.2018
SALE ADVISOR
Gianvito Rosi
08.2017 - 11.2017
SALES ADVISOR
Roberto Cavalli
11.2015 - 10.2017
SALES MANAGER
VBH Luxury
03.2013 - 02.2015
INTERN
VBH Luxury
01.2013 - 03.2013
Bachelor of Arts - Psychology
La Sapienza
M.D. - Experimental Psychology
La Sapienza
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