Marta Pitrus-Osegueda
Elizabeth,NJ
Summary
Forward-thinking, skilled, hardworking, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Good communicator with excellent time management, and customer service skills. Ability to handle multiple projects simultaneously. Ready to take on added responsibilities to meet team goals bringing several years of experience in banking, customer service and delivering accurate service.
Overview
15
15
years of professional experience
Work History
Billing/Logistic Specialist
CHAMANTI ENTERPRISES INC
05.2017 - Current
- Processed invoices and payments, assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Utilized various software programs to process invoices and payments.
- Interacted with brokers, drivers, and professional personnel to receive orders, direct activities, and coordinate smooth delivery process.
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Scheduled import/export appointments at terminals.
- Conducted follow-up calls to clients and drivers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
TELLER
M&T Bank
03.2009 - 10.2016
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Served as backup head teller.
- Counted, verified, and handled cash order shipments.
- Replenished and validated ATM transactions.
- Logged cashier's checks, money order and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed mortgage, loan and safe deposit box payments
- Trained new tellers on bank procedures and customer service best practices.
- Provided backup support for other areas of branch operations as needed, demonstrating adaptability and teamwork within the organization.
- Processed customer transactions accurately and promptly, minimizing wait times.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments to help meet financial needs.
Education
Bachelor of Science - Foreign Trade
Andrzej Frycz Modrzewski University
Poland07.2004
Skills
- Professionalism and Courtesy
- Attention to detail
- Adaptability
- Banking standards, processes and software familiarity
- Teamwork and interpersonal skills
- Strong work ethic
- Bilingual (English and Polish)
Timeline
Billing/Logistic Specialist
CHAMANTI ENTERPRISES INC
05.2017 - Current
TELLER
M&T Bank
03.2009 - 10.2016
Bachelor of Science - Foreign Trade
Andrzej Frycz Modrzewski University