MARTA ROQUE

• Provide bilingual customer support, resolving shipment inquiries and delivery issues.

• Prepare and verify (BOLs), invoices, and shipping documents.

• Coordinate daily logistics operations with warehouse and carriers to ensure timely shipments.

• Track freight movement and update customers on delivery status or delays.

• Maintain accurate shipment records, service logs, and documentation.

• Arrange transportation, negotiate rates, and advise customers on shipping options.

• Enter and validate shipment data using scanners and logistics software.

• Managed incoming/outgoing legal correspondence via mail, fax, and courier.

• Handled high-volume phone calls, scheduling, and client appointments.

• Organized and maintained case files, legal documents, and office records.

• Assisted attorneys by gathering employment, medical, and other supporting records.

• Conducted basic legal research and database searches to support case preparation.

• Attended client meetings, hearings, and depositions; recorded notes and updates.

• Prepared photocopies and administrative materials to support daily office operations.

• Provided bilingual customer support, assisting with product inquiries, orders, and store policies.

• Answered and routed phone calls, took messages, and handled customer follow-ups.

• Entered and updated customer and order information in company databases.

• Operated office equipment (fax, copier, phone systems) and maintained smooth office workflow.

• Scheduled and confirmed appointments with clients, vendors, and internal staff.

• Processed forms, order documents, and customer requests according to company procedures.

• Organized files and attached supporting documents to ensure accurate and timely responses.

• Provided bilingual support, addressincustomer inquiries, complaints, and service requests.

• Processed transactions, merchandise returns, exchanges, and billing adjustments.
• Maintained detailed records of customer interactions, transactions, and resolutions.
• Followed up with customers regarding claims, investigations, or account updates.
• Escalated unresolved issues to appropriate departments and ensured timely resolution.
• Prepared contracts, address changes, and service documentation using company systems.
• Operated phone systems, paging equipment, and other office tools to facilitate communication.

• Delivered exceptional customer service by greeting guests, resolving inquiries, and ensuring positive experiences.

• Processed cash, credit, and voucher transactions accurately, issuing receipts, refunds, and change.
• Reconciled daily sales and maintained accurate records of all transactions.
• Promoted additional products and services to enhance guest satisfaction and sales.
Maintained organized, clean, and professional work areas while managing high-volume transactions.

• Oversaw daily store operations, including inventory management, stock replenishment, and merchandising.
  • Supervised, trained, and scheduled staff to ensure efficient workflow and exceptional customer service.
  • Planned and executed in-store displays and promotions to maximize sales and product visibility.
  • Monitored sales performance, reviewed reports, and implemented strategies to meet targets.
  • Maintained store safety, cleanliness, and compliance with health and security standards.
  • Managed vendor orders, invoices, and budget tracking to support store profitability.
  • Assisted customers with purchases, returns, and inquiries, ensuring high satisfaction.