Summary

Overview

Work History

Education

Skills

Timeline

Marta Ruiz Samoy

TUCSON,AZ

Summary

Driven professional with a proven track record at ELVIA DELIVERY LLC, where I enhanced operational efficiency and customer satisfaction. Expert in complaint handling and scheduling, I led team-building efforts that significantly improved service delivery consistency. Leveraged data entry skills to streamline processes, achieving a notable increase in workflow efficiency without compromising on quality.

Overview

23

23

years of professional experience

Work History

REGIONAL SERVICE PROVIDER

ELVIA DELIVERY LLC

02.2002 - 09.2024

Recruited, interviewed and hired contractors to deliver packages in designated areas.
Assisted in organizing and overseeing assignments to drive operational excellence.
Coordinated driver dispatch to accomplish daily delivery requirements.
Facilitated smooth communication between customers and delivery drivers to improve overall workflow efficiency.
Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Followed through with client requests to resolve problems.
Took ownership of customer issues and followed problems through to resolution.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Actively listened to customers, and handled concerns quickly.
Improved service delivery consistency by monitoring and adjusting delivery routes.

Education

High School Diploma -

DOUGLAS

DOUGLAS, ARIZONA

Skills

Data Entry
Effective Time Management
Complaint Handling

Scheduling
Team Building and Leadership
Customer Service

Timeline

REGIONAL SERVICE PROVIDER

ELVIA DELIVERY LLC

02.2002 - 09.2024

High School Diploma -

DOUGLAS