Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern
Marta Sandoval

Marta Sandoval

Bussiness Administration
Burbank,CA

Summary

Dynamic retail manager with a proven track record at Walmart Central America, excelling in complaint resolution and team training. Enhanced customer satisfaction through strategic selling and effective merchandising operations. Skilled in staff management and process development, fostering a motivated team to achieve operational excellence and drive sales growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Regional Retail Manager

TVOFFER INC
01.2024 - 11.2024
  • Developed and implemented employee incentive programs that boosted morale and increased overall sales performance.
  • Enhanced customer satisfaction by implementing effective merchandising strategies and store layouts.
  • Optimized staff scheduling practices, ensuring adequate coverage during peak shopping hours without increasing labor costs unnecessarily.
  • Implemented loss prevention measures, significantly decreasing instances of shoplifting and inventory shrinkage across the region.

Store Manager Guatemala

Walmart Central America
08.2022 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Country Manager

TVOFFER INC
01.2009 - 11.2018
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Education

Bachelor Of Business Administration - Marketing Management

Universidad Rafael Landivar
Guatemala
10.2015

Skills

  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Strategic selling
  • Leadership development
  • Team training and development
  • Quality assurance
  • Merchandising operations
  • Marketing strategy
  • Merchandise planning
  • Operations management
  • Process and procedure development
  • Sales analysis
  • Staff recruitment

Certification

Business Coach Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Regional Retail Manager

TVOFFER INC
01.2024 - 11.2024

Store Manager Guatemala

Walmart Central America
08.2022 - 01.2024

Country Manager

TVOFFER INC
01.2009 - 11.2018

Bachelor Of Business Administration - Marketing Management

Universidad Rafael Landivar

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