Marta Zuniga

Behavioral Health Front Office Clerk , Omni Family Health Receive patient phone calls and schedule appointments. Assisting patients with insurance inquiries and explaining office protocols. Register new and establish patient records in the computer system. Generate referral requests for HMO patients. Obtain authorizations for surgical procedures. Collect patients’ co-pays, Assist with medical records filing, combine records, copies, lab slips, and pull charts for appointments. Assist in the conversion of paper medical charts to EHR system scanning medical records into EHR programs. Interpret for Spanish speaking patients, Review patient labs and alert physicians of patients with critical values and follow up with the patient with physician recommendations. Call in prescriptions to pharmacy as order by physician as needed Pull lab results for patients appointment Train and cross trained incoming personnel in office systems and office work flows as needed

8/2009-8/2017 Clerical Assistant, Hypertension, Nephrology & Internal Medicine Medical Group, Inc. · Receive patient phone calls and schedule appointments. · Assisting patients with insurance inquires and explaining office protocols. · Register new and establish patient records in computer system. · Generate referral requests for HMO patients. · Obtain authorizations for surgical procedures. · Collect patients’ co-pays, prepare daily deposits and sort daily mail. · Assist with medical records filing, combine records, copies, lab slips, and pulls charts for appointments. · Assist in the conversion of paper medical charts to EHR system scanning medical records into EHR program. · Order office supplies for clerical and medical staff. · Maintain inventory of paperwork. · Interpret for Spanish speaking patients, assist in rooming patients when required. · Review patient labs and alert physician of patients with critical values and follow up with the patient with physician recommendations. · Call in prescriptions to pharmacy as order by physician. · Triage patient per office protocol and either schedule an appointment or refer back to primary care physician.