Marta A Espinoza
Concord,CA
Summary
Driven professional with extensive experience in customer service and sales, notably at Southern Calson. Excelled in building rapport and merchandising, enhancing shopping experiences and increasing sales. Demonstrated expertise in cash drawer management and product demonstration, contributing to customer satisfaction and loyalty. Proven ability to adapt quickly and work effectively in fast-paced environments, showcasing strong teamwork and communication skills.
Overview
7
7
years of professional experience
Work History
Counter Sales Representative
Southern Calson
01.2024 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- returns processes for diverse customers.
Cssr
Site One
05.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- invoicing orders, answered phone calls and email orders, invoiced special materials that came in to keep inventory count accuracy correct
Counter Sale
White Cap
09.2018 - 05.2020
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter. responded to email, invoicing and kept track of special order material.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Cleaned work areas of excess supplies,
- Managed cash transactions for accurate accounting and minimized discrepancies.
Prodesk
Homedepo
09.2017 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills,
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Las Lomas High School
Walnut Creek, CA06.2000
Skills
- Building rapport
- Merchandising
- Product Demonstration
- Cash Drawer Management
- Customer Service
- Repair Cost Estimation
- Payment Processing
- Product Knowledge
- Basic Mathematics
Languages
Spanish
Native or Bilingual
Timeline
Counter Sales Representative
Southern Calson
01.2024 - Current
Cssr
Site One
05.2021 - 12.2023
Counter Sale
White Cap
09.2018 - 05.2020
Prodesk
Homedepo
09.2017 - 12.2019
High School Diploma -
Las Lomas High School
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