Marta Ayvazyan
Sonora,CA
Summary
Proactive individual with 10+ years in the banking industry coupled with customer service experience in edible commerce. Talented hard worker skilled at completing daily assignments and contributing to team success. Demonstrates commitment to working in environments devoted to collaboration and professional development. Compassionately building loyal relationships and providing diligent attention to customer needs. Passionate American Sign Language learner looking to utilize skills to positively impact Deaf culture.
Overview
11
11
years of professional experience
Work History
Monitor Technician
Adventist Health Sonora
Sonora, CA
08.2024 - Current
- Troubleshoot any technical issues with EKG machines or software programs.
- Reviewed patient's medical history prior to conducting EKG tests.
- Prepared patient for testing, including positioning properly, attaching electrodes, and connecting electrodes to leads.
- Participated in ongoing training sessions to stay updated with the latest EKG technology advancements.
- Performed electrocardiogram (EKG) tests on patients to monitor heart activity.
- Followed strict safety protocols when handling biohazard materials.
Cashier/ Assistant Manager
Angry Chickz
Citrus Heights, CA
07.2019 - 09.2023
- Managed daily operations of store to ensure efficiency and productivity.
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
- Analyzed sales data to identify trends and opportunities for growth or improvement within the store.
- Coordinated employee schedules to provide adequate staff coverage.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Assisted with hiring, training, and evaluating new staff members.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
Teller
Wells Fargo
Sacramento, CA
06.2016 - 10.2019
- Provided excellent customer service by greeting customers warmly upon arrival.
- Professionally handled clients with various financial transactions, resulting in multiple recognitions.
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Followed strict security protocols to ensure safety of customer information.
- Identified counterfeit currency and reported suspicious activity to management.
- Developed and maintained positive relationships with customers.
- Completed daily reports on monetary transactions for management review.
Customer Service/Shift Supervisor
Rancho Steve's Pizza
Rancho Cordova, CA
07.2013 - 05.2016
- Offered and informed customers of alternative menu options to meet dietary needs.
- Followed opening and closing protocol to ensure compliance.
- Trained and mentored associates constructively.
- Strategic marketing on current item promotions to capitalize on sales.
- Maintained a clean and organized checkout area, restocking supplies as needed.
- Addressed and resolved customer concerns and complaints.
Education
Bachelor of Arts - Deaf Studies
California State University Sacramento
Sacramento, CA05-2020
Associate of Science - Psychology
American River College
Sacramento, CA05-2017
Skills
- Ability to communicate compassionately and professionally
- Exceptional customer service
- Interpersonal and relationship-building skills
- Proficient monetary expertise
- Identifying and analyzing problems efficiently
- Knowledgeable about the unique learning styles of Deaf and hard-of-hearing individuals
- Trilingual (English, Armenian, and American Sign Language)
Timeline
Monitor Technician
Adventist Health Sonora
08.2024 - Current
Cashier/ Assistant Manager
Angry Chickz
07.2019 - 09.2023
Teller
Wells Fargo
06.2016 - 10.2019
Customer Service/Shift Supervisor
Rancho Steve's Pizza
07.2013 - 05.2016
Bachelor of Arts - Deaf Studies
California State University Sacramento
Associate of Science - Psychology
American River College
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