Martaia Bostic
Kansas City,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Full Potential Solutions
Kansas City, Missouri
09.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Work From Home Agent
TTEC
Kansas City, MO
03.2022 - 05.2023
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Customer Service Representative
USAA
Kansas City, Missouri
01.2021 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Data Entry
IRS
Kansas City, Missouri
08.2019 - 11.2020
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Home Health Aide
Home Care Assistance
Kansas City, Missouri
02.2018 - 07.2019
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Education
High School Diploma -
Central High School
Kansas City, MO05-2020
Skills
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Customer Service
- Filing
Timeline
Customer Service Representative
Full Potential Solutions
09.2023 - Current
Work From Home Agent
TTEC
03.2022 - 05.2023
Customer Service Representative
USAA
01.2021 - 03.2022
Data Entry
IRS
08.2019 - 11.2020
Home Health Aide
Home Care Assistance
02.2018 - 07.2019
High School Diploma -
Central High School