Experienced professional contractor delivering high-quality results on diverse projects. Collaborative and adaptable, consistently achieving objectives through project management, strategic planning, and problem-solving. Recognized for reliability, versatility, and a strong work ethic driving success.
Hi, I’m
Martajia Cheadle
Summary
Overview
9
years of professional experience
1
Certificate
Work History
Home Based Professionals LLC
Owner/Operator
11.2021 - Current
Job overview
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Amazon
Production Worker
02.2024 - 06.2025
Job overview
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Arise Virtual Solutions
Independent Contractor
11.2021 - 06.2025
Job overview
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Experian
Customer Service Representative
06.2021 - 11.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Kelly Connect/Apple
Tier 1 Technical Support Agent
08.2020 - 02.2021
Job overview
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Minimized escalations by utilizing problem-solving skills to address complex technical issues.
- Delivered exceptional customer service while maintaining a professional demeanor during challenging situations.
- Escalated unresolved problems to Tier 2 Technical Support Agents when necessary, resulting in timely resolutions and satisfied customers.
- Improved first call resolution rates through effective troubleshooting and issue resolution techniques.
- Maintained detailed records of customer interactions, ensuring clear communication between support levels.
Labor Finders
Custodian
09.2019 - 06.2020
Job overview
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Sonic Drive-In
Crew Leader
03.2018 - 09.2019
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Chick-fil-A
Restaurant Team Member
12.2017 - 02.2018
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
McDonald's
Restaurant Team Member
12.2016 - 11.2017
Job overview
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
College of The MainlandTexas City, TX
GED
University Overview
Skills
- Operational efficiency management
- Documentation expertise
- Talent acquisition
- Effective business planning
- Workforce management
- Operational management
- Payroll administration
- Goal-oriented planning
- Employee relations and engagement
- Budget planning
- Strategic marketing planning
- Staff recruitment
Languages
English
Native or Bilingual
Timeline
Production Worker
Amazon
02.2024 - 06.2025
Owner/Operator
Home Based Professionals LLC
11.2021 - Current
Independent Contractor
Arise Virtual Solutions
11.2021 - 06.2025
Customer Service Representative
Experian
06.2021 - 11.2021
Tier 1 Technical Support Agent
Kelly Connect/Apple
08.2020 - 02.2021
Custodian
Labor Finders
09.2019 - 06.2020
Crew Leader
Sonic Drive-In
03.2018 - 09.2019
Restaurant Team Member
Chick-fil-A
12.2017 - 02.2018
Restaurant Team Member
McDonald's
12.2016 - 11.2017
College of The Mainland
GED
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Similar Profiles
Neeraj DuggalNeeraj Duggal
Director- Apparel Business at Standard Fiber LLC , Gurgaon [ U.S. Based Apparel & Home Textiles Sourcing companyDirector- Apparel Business at Standard Fiber LLC , Gurgaon [ U.S. Based Apparel & Home Textiles Sourcing company
Janet LeeJanet Lee
Home Health Aide at Step by Step Home Care Professionals, LLCHome Health Aide at Step by Step Home Care Professionals, LLC
Shagufa TemoriShagufa Temori
Registered Medical Assistant at St Luke's Home Based Services & Hospital at HomeRegistered Medical Assistant at St Luke's Home Based Services & Hospital at Home
Jason NielsonJason Nielson
Owner/Operator at Shades And More!Owner/Operator at Shades And More!
Khari A MerrittKhari A Merritt
Owner/Operator at Senn Freight LinesOwner/Operator at Senn Freight Lines