Martavious Terrell
Ruckersville,VA
Summary
Results-driven employee skilled in customer service, multitasking, and time management. Dedicated to providing exceptional and unforgettable customer experiences. An ambitious and motivated student prepared to apply academic knowledge in a professional environment. Brings excellent technical expertise in software and applications, thrives in demanding assignments, and exhibits exemplary time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specimen Management Technician
University of Virginia
Charlottesville, Virginia
04.2024 - Current
- Verified patient information prior to collecting specimens.
- Participated in team meetings regarding changes or updates to lab policies and procedures.
- Prepared specimens for shipment to reference laboratories for further testing.
- Maintained a clean work environment by disposing of hazardous waste properly.
- Received and logged specimens from patients, physicians, and other medical providers.
Store Team Member
Sheetz
Ruckersville
08.2018 - 04.2024
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked in extreme short staffing during holiday seasons
Server
Texas Roadhouse Restaurant
10.2022 - 08.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
William Monroe High School
Stanardsville, VA05.2021
Some College (No Degree) - Computer Science
Piedmont Virginia Community College
Charlottesville, VASkills
- Brand representation
- Goal-oriented mindset
- Cross-selling techniques
- Conflict resolution
- Customer service excellence
- Adaptability and flexibility
- Team collaboration
Affiliations
- Fishing
- Music
Certification
OSHA certified
Timeline
Specimen Management Technician
University of Virginia
04.2024 - Current
Server
Texas Roadhouse Restaurant
10.2022 - 08.2023
Store Team Member
Sheetz
08.2018 - 04.2024
High School Diploma -
William Monroe High School
Some College (No Degree) - Computer Science
Piedmont Virginia Community College